Abra Powell
Durham,ON
Summary
I am an accomplished Server/Manager with a proven track record at The Varney Inn Restaurant, enhancing guest satisfaction through exceptional customer service and efficient order management. Skilled in fostering team collaboration and maintaining high cleanliness standards, I consistently trained and managed front of house staff to meet and exceed service targets, demonstrating a strong work ethic and guest engagement practices.
Overview
24
24
years of professional experience
Work History
Server/Bartender
Harrison Park Restaurant
05.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Bartender
Cravings Family Restaurant
09.2016 - 03.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Bartender
Country Corner Eatery
04.2014 - 04.2016
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Bartender
Grey Rose Restaurant
05.2011 - 03.2014
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Managed sections for smooth flow of guests and orders.
Server/Manager
Varney Inn Restaurant
04.2000 - 03.2011
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Education
Bachelor Of Business Administration - Marketing
St. Lawrence College
Cornwall, ONSkills
- Strong Work Ethic
- Exceptional customer service
- Order Management
- Cleanliness standards
- Guest Engagement
Timeline
Server/Bartender
Harrison Park Restaurant
05.2022 - 10.2023
Server/Bartender
Cravings Family Restaurant
09.2016 - 03.2022
Server/Bartender
Country Corner Eatery
04.2014 - 04.2016
Server/Bartender
Grey Rose Restaurant
05.2011 - 03.2014
Server/Manager
Varney Inn Restaurant
04.2000 - 03.2011
Bachelor Of Business Administration - Marketing
St. Lawrence College
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