Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abosede Fadero

Abeokuta,OG

Summary

Dynamic leader with a proven track record in guest relations and staff training, notably at Habitat Bar & Hotel. Excelled in elevating customer satisfaction through effective complaint resolution and staff mentoring. Skilled in both hospitality and marketing, achieving significant improvements in guest services and community engagement without exceeding a single numerical metric.

Overview

12
12
years of professional experience

Work History

Hotel Manager

Habitat Bar & Hotel
04.2018 - 12.2023
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Managed stock of drinks, foods, and other non- inventory
  • Handled guest / customer complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Liased with Community associations, Police & other security agencies, banks , and suppliers of drinks & food products.

Receptionist

Segun & Co Surveyors
01.2014 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Sales Promoter

HIYAB Promotions Limited
08.2011 - 12.2013
  • Provided coupons, product samples and informational brochures to customers.
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
  • Involved in field promotions for Nigerian Breweries Plc, Guinness Plc, Sona Breweies, International Distillers, Bestbrands Ltd and others. Alcoholic and non-alcoholic brands.
  • Requested contact information from potential customers to provide additional information.

Education

National Diploma - Business Administration

Moshood Abiola Polytecnic
Ojeree, Abeokuta, Ogun State
06-2012

Skills

  • Guest complaint resolution
  • Guest relations management
  • Guest services management
  • Cash handling
  • Interpersonal communications
  • Staff scheduling
  • Staff training
  • Hospitality
  • Staff supervision
  • Food and beverage operations
  • Telephone etiquette
  • Marketing
  • Talented leader
  • Community relations
  • Training and mentoring
  • Sales
  • Housekeeping oversight
  • Hotel marketing

Languages

English
Professional Working

Timeline

Hotel Manager

Habitat Bar & Hotel
04.2018 - 12.2023

Receptionist

Segun & Co Surveyors
01.2014 - 01.2018

Sales Promoter

HIYAB Promotions Limited
08.2011 - 12.2013

National Diploma - Business Administration

Moshood Abiola Polytecnic

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Abosede Fadero