Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ABIYA AWULE LOKU

Ottawa

Summary

Dynamic Administrative Assistant with a proven track record at Compassion for Community Canada, enhancing office efficiency through innovative communication strategies and meticulous recordkeeping. Skilled in database management and customer relations, I excel at prioritizing tasks and fostering collaboration to drive successful outcomes in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Compassion for Community Canada
03.2025 - 08.2025
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Administrative Assistant

Ultimate Manufactured Systems INC
08.2023 - 03.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

Associate of Arts - Business Management

CDI COLLEGE
BRAMPTON
05-2026

Associate of Arts - Business Administration

YMCA COLLEGE MUKONO
UGANDA
02-2022

Skills

  • Mail handling
  • Research
  • Memo preparation
  • Scheduling
  • Meeting planning
  • Records retrieval
  • Reception oversight
  • Letter preparation
  • Program files maintenance
  • Check processing
  • Bookkeeping
  • Customer and client relations
  • Database management
  • Task prioritization
  • Presentation preparation
  • Team collaboration
  • Data entry documentation
  • DBMS
  • Phone call answering

Languages

English
Full Professional
Arabic
Professional Working
Swahili
Professional Working

Certification

Relational Database Manager

Timeline

Administrative Assistant

Compassion for Community Canada
03.2025 - 08.2025

Administrative Assistant

Ultimate Manufactured Systems INC
08.2023 - 03.2025

Associate of Arts - Business Management

CDI COLLEGE

Associate of Arts - Business Administration

YMCA COLLEGE MUKONO

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