Abit Hasan
1250 Bute St, Vancouver,BC
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
3
3
years of professional experience
Work History
Senior Sales Executive
Global Sky Mart
03.2022 - 06.2023
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Developed relationships with high-profile clientele by successfully employing retail sales techniques.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
Retail Sales Leader
Sailor By Epyllion Group
10.2021 - 02.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Utilized upselling techniques to promote additional products and increase sales.
- Welcomed customers and provided assistance in locating and purchasing products.
- Generated brand awareness and positive product impressions to increase sales.
- Recommended merchandise to customers based on needs and preferences.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Logged reports, expenses, receipts, and sales in company database.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Officer
Genex Infosys Limited
11.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Promoted company brand and unique offerings through personalized customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
BBA - Business Administration
National University Bangladesh
Chittagong, Bangladesh04.2023
High School Diploma -
Chittagong Biggan College
Chittagong, Bangladesh04.2019
Skills
- Effective Problem-Solving
- Sales Expertise
- New Business Opportunities
- Interpersonal and Written Communication
- Team Development
- Technique Demonstration
- Database Management
- Client Relationship Management
- Quality Assurance Understanding
- Product Promotion
- Staff Management
- Revenue Generation Strategies
- Upselling Techniques
- Lead Development
- Store Displays
Timeline
Senior Sales Executive
Global Sky Mart
03.2022 - 06.2023
Retail Sales Leader
Sailor By Epyllion Group
10.2021 - 02.2022
Customer Service Officer
Genex Infosys Limited
11.2020 - 10.2021
BBA - Business Administration
National University Bangladesh
High School Diploma -
Chittagong Biggan College
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