Dynamic Health Information Management Technician with proven expertise at MAFRAQ HOSPITAL in streamlining record retrieval processes, enhancing efficiency. Skilled in clinical documentation improvement and effective communication, I excel in addressing discrepancies and fostering collaboration among healthcare teams to ensure compliance and patient privacy protection.
1. Serve as a liaison between physicians, nurses, and healthcare professionals to address concerns or discrepancies in medical records.
2. Assisted healthcare providers with EHR navigation issues, providing technical support when needed for optimal workflow functionality.
3. Streamlined processes for efficient record retrieval, reducing wait times for healthcare provider.
4. provided copy of requested information as needed.
5. Addresses complaints and facilitates problem resolution
1. Verify patients identification and request details to ensure accurate processing records.
2. Address patients concerns through effective communication, both in-person and via phone.
3. Manage financial transactions related to medical records, including credit card payments and petty cash handling