Abisola Odubiyi
Pickering,Ontario
Summary
Driven by a results-focused approach, I excelled at Wavesat Telecommunications Limited, enhancing customer satisfaction and operational efficiency through strategic thinking and effective communication. My background in communications, brand management and advertising, coupled with a dynamic team player attitude, has consistently driven brand growth and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager, Communications and Marketing
Wavesat Telecommunications Limited
01.2016 - 11.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Coordinated Internal and External Communications and Marketing Operations of an IP Telephony Service Provider Company
- Accomplished multiple tasks within established timeframes.
Sales and Marketing Executive
Wavesat Telecommunications Limited
12.2011 - 01.2016
- Developed, Managed and Coordinated all Sales and Marketing Operations of the Company
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
Customer Service Executive
Wavesat Telecommunications Limited
09.2010 - 12.2011
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided positive customer experience using knowledge of company’s products and services
- Developed working relationships with customers while assisting with account management duties.
Advertising and Clients Relationship Manager
Strika Entertainment
09.2009 - 08.2010
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Managed all sponsors of the Supa Strikas Soccer Comic in Nigeria
- Supervised the monthly distribution of comics to sponsors and sales points across the country.
Client Service Executive
Touchstone Brand Strategy And Communications
04.2008 - 12.2008
- Collaborated with internal teams to deliver customized solutions for clients'' unique needs.
- Connected Agency’s Creative Efforts to achieve Clients’ Satisfaction and Advertising Goals
- Managed a diverse portfolio of accounts, ensuring top-notch customer service and support.
- Ensured timely execution of client requests by coordinating effectively with internal departments and external partners.
Trainee Marketing Assistant to Branch Manager
STACO Insurance Plc
01.2004 - 08.2004
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Managed selected Clients’ Insurance Policies as assigned by the manager
Education
Master of Arts - Communications And Language Arts
University of Ibadan
Ibadan, Nigeria06.2010
Bachelor of Arts - English Studies
Olabisi Onabanjo University
Ago Iwoye, Nigeria12.2003
Skills
- Communication Proficiency
- Business Management
- Problem solving and Analysis
- Result Driven
- Presentation Skill
- Strategic Thinking
- Excellent analytical, Interpersonal and Communication skills
- Dynamic team player
- Leadership and Coordination
- Brand Management
Languages
English
Full Professional
Yoruba
Native or Bilingual
Certification
- Certified Special Needs Therapist (Assistant) - IBCCES + Patricks Speech and Languages Centre, Lagos, NIgeria (June-August 2023)
- Unified Communications Systems and VoIP Training - Wavesat Telecommunications Staff Efficiency Training, Lagos, Nigeria (April-June, 2011)
- Business Management, Personal Branding, Mindset and Leadership Training - Africa Leadership Forum (ALF) - Entrepreneurship Development Centre, Lagos, Nigeria (September 2018)
Timeline
Manager, Communications and Marketing
Wavesat Telecommunications Limited
01.2016 - 11.2023
Sales and Marketing Executive
Wavesat Telecommunications Limited
12.2011 - 01.2016
Customer Service Executive
Wavesat Telecommunications Limited
09.2010 - 12.2011
Advertising and Clients Relationship Manager
Strika Entertainment
09.2009 - 08.2010
Client Service Executive
Touchstone Brand Strategy And Communications
04.2008 - 12.2008
Trainee Marketing Assistant to Branch Manager
STACO Insurance Plc
01.2004 - 08.2004
Master of Arts - Communications And Language Arts
University of Ibadan
Bachelor of Arts - English Studies
Olabisi Onabanjo University
Similar Profiles
George KhooGeorge Khoo
Senior Account Manager at Singapore Telecommunications LimitedSenior Account Manager at Singapore Telecommunications Limited
HELEN OPARA-NESTORHELEN OPARA-NESTOR
Human Resources Intern at TECHNOLOGY & TELECOMMUNICATIONS NIGERIA LIMITEDHuman Resources Intern at TECHNOLOGY & TELECOMMUNICATIONS NIGERIA LIMITED
Tochukwu MkparuTochukwu Mkparu
Home Tech Advisor at British Telecommunications (EE Limited)Home Tech Advisor at British Telecommunications (EE Limited)
Rudo Jacqueline muteswaRudo Jacqueline muteswa
Concurrent Disorder Specialist: Case Manager at Canadian Mental Health AssociationConcurrent Disorder Specialist: Case Manager at Canadian Mental Health Association
MCKAYLIA RICKETTSMCKAYLIA RICKETTS
Bakery Associate at Loblaws Bakery DepartmentBakery Associate at Loblaws Bakery Department