ABISOLA FAYOYIWA
Pointe- Claire,Canada
Summary
Dynamic and results-oriented professional with extensive experience in customer service and support roles, notably at Alorica. Excelled in complaint resolution and maintaining high customer satisfaction through effective communication and problem-solving skills. Demonstrated ability to manage multiple tasks efficiently, supporting team collaboration and enhancing service delivery with a high-energy attitude and Microsoft Office expertise.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
Montreal, Canada
08.2022 - 01.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Voxdata Inc
Montreal, Canada
03.2022 - 08.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Excelled in exceeding daily credit card application goals.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Cashier Assistant
Real Canadian Superstore
Vancouver, Canada
12.2020 - 10.2021
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Greeted customers and provided assistance in locating items.
- Scanned items and checked pricing on cash register for accuracy.
- Interacted politely with customers to promote quality service during checkout.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Processed returns and exchanges according to store policies.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Verified customer age requirement for alcohol or tobacco purchases.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
- Answered customers' questions and provided information on store procedures or policies.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Provided accurate cash register operations, including accepting payments and providing change.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions concerning location, price and use of merchandise.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Processed customer transactions accurately and efficiently.
- Resolved customer complaints regarding sales and service.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Assisted with customer requests and answered questions to improve satisfaction.
- Verified that all coupons were valid before processing them for payment.
- Processed returns and exchanges according to company policies and procedures.
Cashier
Real Canadian Superstore
Winnipeg, Manitoba
05.2018 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Completed day-to-day duties accurately and efficiently.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customers' questions and provided information on store procedures or policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Built and maintained productive relationships with employees.
- Followed company security procedures for handling large sums of money.
- Maintained work area and kept cash drawer organized.
Program Facilitator
Community Venture, The Salvation Army
Winnipeg, Canada
01.2019 - 10.2020
- Assisting members in their day-to-day interactions, and helping them function well in the program and in the community whenever we are outside the program.
- Monitored members' progress and assisted members with resolving problems.
- Facilitated group activities in a safe, supportive environment to identify members' needs.
- Provided support to members throughout the duration of the program sessions.
- Created an environment focused on meeting learning targets, developing skills, and stimulating members' interests.
- Planned, directed, and monitored instructional methods and content of vocational programs.
- Established and maintained partnerships with colleagues to expand program reach.
- Integrated technology into program plans as appropriate.
- Provided feedback on progress to parents and guardians of members through my supervisor.
- Maintained accurate records of program attendance and outcomes.
- Modeled positive attitudes and choices for members to improve behaviors.
- Adapted teaching methods based on individual member needs or abilities.
- Ensured program compliance with local regulations and standards.
- Encouraged active participation from all members in order to maximize learning potential.
- Supervised members during volunteer visits in the community.
Support Worker
Changes Supported Living
Winnipeg, Canada
07.2018 - 10.2020
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
- Accompanied clients to appointments, shopping and special events for safety and companionship.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Supported clients to access education, training or employment opportunities.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
- Provided emotional and practical support to vulnerable adults.
- Administered medication as prescribed and maintained accurate records of clients' medication schedules.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Supported clients in managing finances and budgeting, ensuring their well-being and financial stability.
Education
Master of Arts - Peace and Development Studies
University of Ilorin
Ilorin, Nigeria01.2016
Bachelor of Arts - Honors
University of Ilorin
Ilorin, Nigeria01.2012
Skills
- Complaint resolution
- Scheduling
- Account updating
- Complaint handling
- Time management
- Exchange coordination
- Problem-solving
- Documentation
- Dispute resolution
- Call center experience
- In-store support
- Critical thinking
- Escalation management
- Credit card payment processing
- Sales expertise
- Customer service
- Verbal and written communication
- High-energy attitude
- Typing 50 wpm
- Multitasking and organization
- Team collaboration
- Typing proficiency
- Adaptive team player
- Microsoft office expertise
- Assertiveness
References
Available on request
Affiliations
Reading, Singing and Dancing
French
French
Professional
References
References available upon request.
Timeline
Customer Service Representative
Alorica
08.2022 - 01.2024
Customer Service Representative
Voxdata Inc
03.2022 - 08.2022
Cashier Assistant
Real Canadian Superstore
12.2020 - 10.2021
Program Facilitator
Community Venture, The Salvation Army
01.2019 - 10.2020
Support Worker
Changes Supported Living
07.2018 - 10.2020
Cashier
Real Canadian Superstore
05.2018 - 11.2020
Master of Arts - Peace and Development Studies
University of Ilorin
Bachelor of Arts - Honors
University of Ilorin