ABISHEK LALOTRA
Brampton,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ride Share Driver
Uber And Lyft
03.2022 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Supported safe transportation initiatives within the rideshare community by attending driver training sessions regularly.
- Adapted quickly to new city regulations and rideshare platform updates, maintaining compliance and operational efficiency.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Worked flexible hours across night, weekend, and holiday shifts.
Door Line Assembler( Spot Welder)
Vision Hollow Metal
06.2020 - 06.2021
- Read and interpret blueprints or welding process specifications provided.
- Operate spot welding machine to weld hinges, locks, or other required components by automated spot-welding equipment.
- Welding additional layers and repairing worn components of metal product.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
General Laborer
WEST-TECH FINISHING Inc.
02.2020 - 06.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Conducted detailed inspections of final products to ensure compliance with quality specifications.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
SERVICE ENGIEER ASSISTANCE
GAUTAM ENGINEERING CO.
11.2016 - 01.2018
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Resolved customer complaints in prompt, polite and professional approach.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Customer Service Representative
Digicall Teleservices Private
08.2015 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Post-Graduate Certificate - Project Management
Lambton College of Applied Arts And Technology
Mississauga, ON12-2019
Bachelor of Mechanical Engineering -
Punjab Technical University
Punjab, India 06-2015
Skills
- Excellent customer service skills
- Ability to listen and remain calm under pressure
- Exceptional work ethic and high level of integrity in the workplace
- Ability to work flexible hours across night, weekend, and holiday shifts and have ability to work in extreme weather conditions
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Demonstrated respect, friendliness and willingness to help wherever needed
- Passionate about learning and committed to continual improvement
- Adaptable and proficient in learning new concepts quickly and efficiently
Languages
English
Hindi
Punjabi
Dogri
Certification
Emergency First Aid & CPR/AED level C (Blended)
Meets CSA Standard Z1210-17- Basic ( April, 2021)
City of Toronto driver Training certification ( May, 2022)
OACP Certificate ( March, 2025)
WHMIS (May,2019)
Timeline
Ride Share Driver
Uber And Lyft
03.2022 - Current
Door Line Assembler( Spot Welder)
Vision Hollow Metal
06.2020 - 06.2021
General Laborer
WEST-TECH FINISHING Inc.
02.2020 - 06.2020
SERVICE ENGIEER ASSISTANCE
GAUTAM ENGINEERING CO.
11.2016 - 01.2018
Customer Service Representative
Digicall Teleservices Private
08.2015 - 09.2016
Post-Graduate Certificate - Project Management
Lambton College of Applied Arts And Technology
Bachelor of Mechanical Engineering -
Punjab Technical University
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