Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Abishek Khadka

London,ON

Summary

Proven administrative professional with a track record of enhancing efficiency and customer satisfaction. Excelled in customer service and office administration, leveraging skills in Microsoft Word and professional communication to resolve issues and streamline operations. Demonstrated ability to multitask and maintain meticulous attention to detail, significantly improving client relations and operational workflows.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Motel 6 London
04.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Administrative Assistant

D.Y.K Hospitality Pvt. Ltd.
12.2021 - 11.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Receptionist

Sony International Services Pvt. Ltd
09.2020 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

High School Diploma -

V S NIKETAN
Kathmandu, Nepal
05.2020

Skills

  • Customer Service
  • Data Entry
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • File Organization
  • Customer and client relations
  • Computer Proficiency
  • Strong Problem Solver
  • Documentation and Recordkeeping
  • Professional Communication
  • Scheduling and calendar management
  • Invoice Processing
  • Mail handling
  • Multi-Line Telephone Systems
  • Writing reports
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Active Listening

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional

Certification

  • Licensed HLLQP - 2024-2026

Timeline

Front Desk Agent

Motel 6 London
04.2024 - Current

Administrative Assistant

D.Y.K Hospitality Pvt. Ltd.
12.2021 - 11.2023

Receptionist

Sony International Services Pvt. Ltd
09.2020 - 11.2021

High School Diploma -

V S NIKETAN

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Abishek Khadka