Front Desk Agent
Blue Mountains
05.2023 - 08.2023
- Greeting guests upon arrival, processing their check-in, assigning rooms, and ensuring a smooth check-out process
- Providing exceptional customer service to guests by answering inquiries, addressing complaints or concerns, and assisting with special requests
- Collecting payments for room charges, incidental expenses, and any other services provided during the guest's stay.
- This might involve processing credit card transactions, handling cash, and providing receipts
- Serving as a resource for guests by providing information about the resort's facilities, amenities, and local attractions
- This could also involve arranging transportation, making restaurant reservations, or providing directions
- Performing various administrative duties such as answering phones, responding to emails, filing paperwork, and maintaining accurate records
- Communicating effectively with housekeeping, maintenance, and other departments to coordinate guest requests, ensure room readiness, and address any issues that arise during a guest's stay.
