Summary
Overview
Work History
Education
Skills
Summaryofqualificationsandskills
Languages
Timeline
Generic

Abisan Adamu

Brampton,Canada

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

7
7
years of professional experience

Work History

IT Technical Support (IOS Tier 1)

Teleperformance
09.2022 - Current
  • Communicate with customers to diagnose technical issues
  • Provide instructions to customers in simple terms
  • Keep a detailed log of customer problems and solutions
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Work together with other advisors to find solutions to other complex issues
  • Build sustainable relationships and trust customer information through open and interactive communication
  • Take the extra mile to engage customers
  • Assist with shadowing new hires while taking calls in training.

IT Help Desk

Nigeria Deposit Insurance Corporation
02.2018 - 09.2019
  • Performed account verifications in line with the company’s guidelines
  • Maintained customer relationships by handling questions and concerns in a timely and professional manner
  • Handled and resolved customer complaints in a timely manner
  • Managed customer accounts by processing payments and recording other pertinent information such as addresses and phone numbers
  • Kept up-to-date records of customer account information
  • Responded to and resolved service-related questions and enquires from customers
  • Communicated with customers via email, telephone, and face to face
  • Worked with colleagues when necessary to resolve customer complaints
  • Recorded customer interactions such as inquiries, comments and complaints and kept records of actions taken.

Education

Diploma in Computer Programming -

Sheridan College
Brampton, ON
09.2024

Bachelor of Technology in Computer Science -

Bells University of Technology
Ota, Ogun State
07.2017

Skills

  • Python
  • JAVA
  • C & C
  • Excel and SQL
  • HTML
  • NoSQL
  • JavaScript
  • Microsoft Office
  • Web Director
  • Operating System Support
  • System Configuration
  • Application support
  • Technical Support
  • Software Installation
  • Issue Troubleshooting
  • Customer Service

Summaryofqualificationsandskills

  • Ability to learn fast
  • Exceptional problem-solving and conflict resolution skills
  • Solid verbal and written communication skills
  • Proficiency in: Ability to use E-mail, extended e-main functions, word processing and advanced spreadsheets in Excel format
  • Skilled in the use of Microsoft office suite
  • Ability to effectively multitask
  • Knowledge of effective internet search techniques
  • Great prioritization and time management skills
  • Strong organizational skills
  • Strong entrepreneurial spirit and collaborative mindset
  • Ability to adapt to change quickly and identify opportunities for self-improvement
  • Great interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to work independently and exercise good judgment
  • Self-driven with attention to detail and follow-through

Languages

English
Native or Bilingual
French
Limited Working

Timeline

IT Technical Support (IOS Tier 1)

Teleperformance
09.2022 - Current

IT Help Desk

Nigeria Deposit Insurance Corporation
02.2018 - 09.2019

Diploma in Computer Programming -

Sheridan College

Bachelor of Technology in Computer Science -

Bells University of Technology

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Abisan Adamu