Aviation operations professional specializing in stakeholder coordination and client relationship management. Skilled in maintaining regulatory compliance and data accuracy, with a strong track record of facilitating communication among diverse stakeholders to enhance operational readiness and support onboarding processes.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Admin Coordinator – Access Control Office
Securiguard - Vancouver International Airport
Richmond, Canada
07.2023 - Current
Liaise daily with multiple airport stakeholders including airlines, ground handlers, Transport Canada, RCMP, CBSA, Fire Rescue, and YVR operational departments to support non-operational and administrative requirements.
Coordinate cross-departmental communication between AVOP, Engineering, Maintenance, Parking, and Security to ensure seamless access and operational readiness for airline and business partners.
Coordinated onboarding of new airline and business partner personnel, ensuring timely completion of background checks, RAIC clearances, and access requirements.
Maintain and manage a centralized database of active airport employees, passes, and clearances, ensuring data accuracy and regulatory compliance.
Support the development, review, and maintenance of operational procedures and administrative SOPs aligned with Transport Canada and YVR requirements.
Prepared comprehensive reports and meeting materials to enhance decision-making and streamline internal coordination.
Facilitated meetings, tracked action items, and ensured timely follow-up, improving internal communication and accountability.
Supervisor
Safeway Canada
Vancouver, Canada
01.2023 - 06.2023
Facilitated communication between management, union representatives, and frontline staff to support leadership decisions.
Managed documentation, reports, invoices, and data entry to enable informed operational decision-making.
Provided high-level customer service, resolved escalated issues, and collected customer feedback for service improvement.
Assisted in training and onboarding of new employees to enhance integration and performance.
Senior Sales Associate
7-Eleven Canada
Vancouver, Canada
01.2021 - 01.2022
Provided exceptional customer service in high-volume environment to enhance customer satisfaction.
Executed financial transactions while managing inventory control, ordering, and cycle counts to ensure operational efficiency.
Maintained precise records and upheld store operational standards to support overall business objectives.
Brand Manager
Daraz Bangladesh Limited (Alibaba Group)
Dhaka, Bangladesh
01.2019 - 01.2021
Coordinated cross-functional collaboration among sales, marketing, HR, finance, and external partners to streamline processes.
Facilitated stakeholder communication with international and local partners to drive revenue growth.
Developed and delivered monthly, quarterly, and annual reports to inform strategic planning and forecasting.
Maintained business systems and databases, produced performance reports, and analyzed operational data.
Supported recruitment, onboarding, and compliance-related documentation.
Marketing & Sales Officer
Emkay Enterprises Ltd.
Dhaka, Bangladesh
01.2018 - 01.2019
Prepared comprehensive reports and presentations for leadership review to support strategic decision-making.
Acted as primary contact for inquiries from internal teams and external clients, facilitating effective communication and collaboration.
Coordinated with suppliers and business partners to ensure timely delivery of projects within budget.
Administrative Assistant
North South University
Dhaka, Bangladesh
01.2015 - 01.2018
Supported directors and faculty by coordinating schedules, managing correspondence, and organizing meetings to streamline operations.
Maintained accurate records and databases, ensuring easy access to program documentation for efficient information retrieval.
Coordinated academic and administrative programs and services, facilitating effective communication and collaboration among stakeholders.
Education
Master of Administrative Science - Human Resources Administration
Fairleigh Dickinson University
Vancouver, BC
01-2022
Bachelor of Business Administration - Marketing
North South University
Dhaka, Bangladesh
01-2018
Skills
Airport & Terminal Operations Support
Airline & Stakeholder Relations
Compliance support
Regulatory Compliance
Data Management
Partner onboarding
Cross-Functional Coordination
Report writing
Meeting facilitation
Office 365 proficiency
Client Relationship Management
Decision-making skills
Written and Verbal Communication
Certification
Emergency First Aid & CPR/AED Level C, Red Cross Canada
Additional Information
Eligible to work in Canada, Valid BC Driver’s License (Class 4)
Languages
ENGLISH, HINDI, BANGLA
Timeline
Admin Coordinator – Access Control Office
Securiguard - Vancouver International Airport
07.2023 - Current
Supervisor
Safeway Canada
01.2023 - 06.2023
Senior Sales Associate
7-Eleven Canada
01.2021 - 01.2022
Brand Manager
Daraz Bangladesh Limited (Alibaba Group)
01.2019 - 01.2021
Marketing & Sales Officer
Emkay Enterprises Ltd.
01.2018 - 01.2019
Administrative Assistant
North South University
01.2015 - 01.2018
Master of Administrative Science - Human Resources Administration
SR. Customer Service Executive-Terminal/Airport Operations at GMR, Delhi International Airport LimitedSR. Customer Service Executive-Terminal/Airport Operations at GMR, Delhi International Airport Limited