ABIRAMI BRAMANANDHA RAJ
Brampton,Canada
Summary
I am seeking a challenging yet rewarding role where I can utilize my experience of more than 2 years and 11 months in providing fast, accurate, and empathetic support to a wide range of customers. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Moreover, I am willing to take on added responsibilities to meet team goals
Overview
2
2
years of professional experience
Work History
SENIOR CUSTOMER SERVICE PROFESSIONAL
Sitel Telecommunication
10.2018 - 11.2020
- As a Senior trust & safety specialist, I handled critical safety issues
- I had extensive experience collaborating with US - Police officers to resolve safety concerns during taxi rides
- Specialized training equipped me with the necessary skills to provide effective safety solutions
- Additionally, I assisted new agents as a floor agent by listening to their calls and providing feedback
- I underwent training to ensure that I assessed the quality of the calls accurately.
- Developed and implemented customer service policies and procedures to ensure efficient handling of customer inquiries.
- Assisted in training new customer service representatives on company products, services, and processes.
- Analyzed customer feedback data to identify trends in customer satisfaction levels and develop strategies for improvement.
- Responded promptly to customer inquiries via phone, email or chat to provide accurate information regarding orders placed or general questions related to products and services.
Education
Post Graduate Diploma - Project Management
ALGOMA UNIVERSITY
08.2025
Master's - Power and Aeronautical Engineering
WARSAW UNIVERSITY OF TECHNOLOGY (POLITECHNIKA)
06.2020
Bachelor's - Aircraft and Rocket Construction and Design
NATIONAL AEROSPACE UNIVERSITY, KHARKIV AVIATION INSTITUTE (KHAI)
06.2016
Skills
- Strong Interpersonal Skills
- Problem-Solving Skills
- Communication Skills
- Multi-tasking
- Flexible to any situation
- Team Player
- Individual Player
- Project Management Skills
- Familiarity with Call Transfers, Auto-dialing, Escalating, and Conference
- MS - Office
- Windows
- Detail Oriented
- Punctual
- Time Management
- Quality Assurance Controls
- Client Relationship Building
- Project management abilities
Languages
- English, True, True, True
- Tamil, True, True, True
- Telugu, False, False, True
Disclaimer
I hereby declare that the above information is true to my knowledge.
Timeline
SENIOR CUSTOMER SERVICE PROFESSIONAL
Sitel Telecommunication
10.2018 - 11.2020
Post Graduate Diploma - Project Management
ALGOMA UNIVERSITY
Master's - Power and Aeronautical Engineering
WARSAW UNIVERSITY OF TECHNOLOGY (POLITECHNIKA)
Bachelor's - Aircraft and Rocket Construction and Design
NATIONAL AEROSPACE UNIVERSITY, KHARKIV AVIATION INSTITUTE (KHAI)
Similar Profiles
Shivam PanwarShivam Panwar
Assistant Executive at Realme Mobiles Telecommunication (RHR India Pvt Ltd.)Assistant Executive at Realme Mobiles Telecommunication (RHR India Pvt Ltd.)
RAZA AHMED SIDDIQUERAZA AHMED SIDDIQUE
Intern at Pakistan Telecommunication Company Ltd.Intern at Pakistan Telecommunication Company Ltd.
Nisshaun SmithNisshaun Smith
Dexcomm at TeleCommunication SystemsDexcomm at TeleCommunication Systems
Prabhdeep SinghPrabhdeep Singh
Security Supervisor at First Service ResidentialSecurity Supervisor at First Service Residential
Destiny TinglinDestiny Tinglin
Crew Member at McdonaldsCrew Member at Mcdonalds