Abir Mohamed
Ottawa,Ontario
Summary
A highly motivated professional seeking to obtain a position where I can contribute to a positive and challenging work environment by applying my skills and experience. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operation
Cham Express Inc.-Transportation
10.2019 - Current
- Plan, organize, direct, control and evaluate the operations of a transportation company
- Set operations policies and standards, including determination of safety procedures for the handling of dangerous goods, and ensure compliance with transport regulations
- Oversee the dispatch, maintenance, and service of vehicles
- Control the company or departmental budget, including acquisitions
- Monitor company’s or department’s performance, prepare reports for senior management, and plan for changes to schedules and policies
- Arrange for shipping documentation and oversee the scheduling and dispatching of vehicle and the tracking and tracing of vehicle in transit
- Set performance goals, oversee the setting of transportation service rates and monitor revenue
- Negotiate with carriers, warehouse operators and insurance company representatives for services and preferential rates
- Control the departmental budget
- Recruit personnel and oversee their training.
Event Coordinator
IBN BATOUTA ECOLE
10.2009 - 02.2013
- Liaised with trade and professional associations and other groups to promote and discuss conference, convention, and trade show services
- Worked with sponsors and organizing committees to plan the scope and format of events, to establish and monitor budgets and to review administrative procedures and progress of events
- Lead coordination services for events, such as accommodation and transportation for participants, conference and other facilities, catering, signage, displays, translation, special needs requirements, audio-visual equipment, printing, and security
- Organized registration of participants, prepare programs and promotional material, and publicize events
- Plan entertainment and social gatherings for participants
- Hire, train and supervise support staff required for events
- Ensure compliance with required by-laws
- Negotiate contracts for services, approve suppliers’ invoices, maintain financial records, review final billing submitted to clients for events and prepare reports.
Customer Representative Agent
CONVERGYS CANADA
09.2007 - 05.2008
- Received and processed account payments
- Updated accounts, initiated billing and processed claim payments, and received payment for services
- Resolved customer complaints via phone, email
- Worked with customers to verify account information, troubleshoot the root cause of the problem and provided solutions
- Canceled or upgraded accounts
- Assisted with placement of orders, refunds, or exchanges
- Advise on company information
- Processed Payment information and actioned other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Respond to questions about warranties or terms of sale
- Suggest solutions to address product malfunction
- Handle product recalls.
Data Processing Clerk
Statistic Canada
05.2006 - 08.2006
- Under the general supervision of the Senior Interviewer, conducts data gathering activities utilizing various methodologies/technologies to obtain statistical information as required by the Statistics Act; organizes
- Contribute effectively to team meetings and share all relevant information, expertise and insights with team members via various forms (e.g., MS teams)
- Completes own work assignments as per instructions; prepares reports and completes administrative forms covering own activity
- Performs quality control procedures on own work to facilitate data capture and to ensure the timely receipt of materials in Regional Offices
- Utilizes a variety of equipment and materials associated with the gathering of survey information; develops and maintains productive and harmonious relations with respondents (households, individuals, businesses, institutions, agriculture operators) of assigned surveys; and performs other duties prescribed by the employer.
Education
Business Administration -
Algonquin College
Ottawa, Ontario01.2004
Skills
- MS Office{ Word,Excel,Powerpoint, Dynamics GP accounting,Outlook}
- QuickBooks
- Simply Accounting,
- IT Managing and delivering consulting projects
- Experience in assessing IT and business process risk
- Cyber Security
- Public Speaking
- Problem Resolution
- Team Management
- Critical Thinking
- Problem-Solving
Certification
- Project Management, 08/01/22 - 09/01/22, Oxford Home Study Centre
- Cybersecurity Certification, 08/01/23 - Present, ISC2
Highlights Of Knowledge And Experience
- Over 15+ years’ extensive experience in administration, project management, financial services, customer service, and in operation
- Consistently demonstrates initiatives and resourcefulness to solve problems and ensure quality work outputs are produced on a timely manner
- Proven analytical skills and excellent time management and organization skills
- Strong interpersonal skills, ability to communicate and interact with all levels in an organization and within a team environment
- Excellent problem-solving skills to creatively develop unique approaches and solutions to resolve challenges
- Excellent time management, planning and organizational skills, with the ability to work independently or as a part of a team to deliver results in a highly demanding environment
- Ability to prepare clear and concise reports and briefing materials against project plans, support risk, issue management
- Ability to arrange, organize, and facilitate multi-stakeholder forums
- Advanced knowledge in MS Office (Excel, Word, PowerPoint)
- Auditing
- Microsoft Dynamics GP
- Accounting
Volunteer Experience
Youth Program Development Coordinator, Multicultural Youth Center, Ottawa, Ontario, 2017, 2019, Organize youth development programs and events, Create and maintain curriculums for classes, Collect payments for youth development programs prior to start of program, Evaluate and make changes to improve each program with the team, Ensure payments are being collected in a timely manner, Handle guest service for youth development programs, Schedule, organize, staff and direct youth programs, Hold monthly staff /team building meetings, Communicate with parents and staff regarding upcoming events and programs, Maintain Youth Development Program budget, Order supplies and equipment when necessary and within budgeting requirements, Make decisions regarding Youth Development Programs in collaboration with the team, Create and maintain new youth development programs with the team, Reach out to potential vendors for new programs, Create invoice for vendor programs for Finance Manager
Languages
English
Full Professional
French
Limited Working
Timeline
Director of Operation
Cham Express Inc.-Transportation
10.2019 - Current
Event Coordinator
IBN BATOUTA ECOLE
10.2009 - 02.2013
Customer Representative Agent
CONVERGYS CANADA
09.2007 - 05.2008
Data Processing Clerk
Statistic Canada
05.2006 - 08.2006
Business Administration -
Algonquin College
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