Abir Macsemous
254 Royal Birch View,AB
Summary
Commercial professional with extensive experience in managing commercial accounts and delivering tailored solutions to clients. Known for effective team collaboration and achieving significant results. Reliable and adaptable, possesses strong negotiation and strategic planning skills valued by employers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Account Manager
Acera Insurance
01.2025 - Current
- Manage a diverse portfolio of commercial accounts, delivering tailored insurance and risk management solutions.
- Build and maintain strong client relationships through initiative-taking communication and responsive service.
- Collaborate with underwriters to negotiate favorable terms and competitive pricing for clients.
- Provide guidance on claims, policy changes, and risk mitigation strategies to support client needs.
- Key Achievements:
- Successfully transitioned into account management role, expanding client base and strengthening retention.
- Recognized for delivering value-driven solutions and maintaining high client satisfaction.
Commercial Insurance Advisor
Westland Insurance Corp.
01.2021 - 01.2025
- Managed a portfolio of commercial clients, delivering personalized service and initiative-taking solutions.
- Led sales, new business development, upselling, and cross-selling, consistently surpassing targets.
- Developed strategic account plans aligned with client needs and company goals.
- Oversaw complex claims management, collaborating with adjusters for smooth resolution.
- Key Achievements:
- Maintained 95% client retention.
- Exceeded revenue targets by 50% through strong sales performance.
Personal Insurance Representative
Westland Insurance Corp.
01.2020 - 01.2021
- Consulted with clients to assess needs and recommend tailored personal insurance products (auto, home, life, health).
- Guided clients through policy enrollment, ensuring clear understanding of terms and benefits.
- Identified coverage gaps, providing recommendations to strengthen protection and mitigate risk.
- Delivered continuous client support, policy changes, and claims assistance.
Customer Service & Account Manager
Sharp Insurance
01.2017 - 01.2020
- Secured and managed high-value accounts through consultative sales and tailored insurance solutions.
- Delivered professional presentations to win clients and differentiate from competitors.
Education
B.A. - Accounting
Ain Shams University
Skills
- Commercial & Personal Insurance Expertise
- Risk Assessment & Policy Recommendations
- Sales & Business Development
- Negotiation & Client Retention
- Claims Management
- Excellent Customer Service & Communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities & Customer satisfaction
Languages
English
Full Professional
Certification
- CIP (Chartered Insurance Professional) – Completed 2022
- CAIB (Canadian Accredited Insurance Broker) – 2020
- Accounting Diploma, Montreal, Canada
Timeline
Commercial Account Manager
Acera Insurance
01.2025 - Current
Commercial Insurance Advisor
Westland Insurance Corp.
01.2021 - 01.2025
Personal Insurance Representative
Westland Insurance Corp.
01.2020 - 01.2021
Customer Service & Account Manager
Sharp Insurance
01.2017 - 01.2020
B.A. - Accounting
Ain Shams University
Activities & Interests
Volunteering: Food Bank, Senior Home, Reading | Travel | Cooking
Similar Profiles
Aarsh JajalAarsh Jajal
Branch Leader at Acera InsuranceBranch Leader at Acera Insurance
Samantha SpencerSamantha Spencer
Branch Team Leader at Acera InsuranceBranch Team Leader at Acera Insurance
Sherry RossSherry Ross
Commercial Insurance Executor Associate at Acera InsuranceCommercial Insurance Executor Associate at Acera Insurance
Grant BisskyGrant Bissky
Heavy Equipment Operator at Michell's ExcavatingHeavy Equipment Operator at Michell's Excavating
Emma StevensonEmma Stevenson
Mental Health Registered Nurse at Le Verger- Centre Communautaire (community Center)Mental Health Registered Nurse at Le Verger- Centre Communautaire (community Center)