Abir El basta
Hamilton
Summary
Skilled Pizza Maker, adept in stress management and dough handling, excelled at Toppers Pizza by efficiently managing high-volume orders with precision. Demonstrated exceptional customer service and communication, ensuring quality and satisfaction. Proven ability to maintain a clean and organized workspace, reflecting dedication and expertise in culinary practices.
Overview
7
7
years of professional experience
Work History
Pizza Manager
Pizza Nova
08.2023 - Current
- Provided customer service in a friendly, courteous manner
- Experienced in following recipes and instructions for creating specialty pizzas
- Prepared salads, garlic bread, and other side dishes in accordance with recipes
- Familiarity with safe food handling practices such as proper storage and temperature control of ingredients
- Prepared raw materials for cooking by slicing and dicing vegetables and kneading dough
- Monitored and maintained clean working areas and cooking surfaces to make pizzas
- Cleaned and stocked workstations and display cases
- Highly skilled at multitasking between various tasks such as taking orders, cooking pizzas, cleaning up after closing time
- Maintained cleanliness of work areas throughout shifts, including sanitizing surfaces, washing dishes and disposing of waste appropriately
- Able to efficiently handle large volumes of orders during peak hours without compromising quality
- Strong communication skills with the ability to effectively interact with customers, co-workers and management personnel
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
Pizza Maker
Gametime Social
05.2023 - 06.2023
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Fortinos
Cashier Customer Service
02.2022 - 04.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Factory Worker
10.2021 - 12.2021
- Worked efficiently in a fast-paced environment while meeting tight deadlines for orders
- Followed all safety protocols and procedures while on the factory floor
- Followed instructions carefully when assembling components into products or subassemblies
Manager
Sephora
08.2019 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Call Center Sales Representative
2 K Phone Call Centre
03.2018 - 04.2019
- Engaged customers in meaningful conversations around their interests and needs
- Provided accurate product knowledge to assist customers in selecting the right product for their needs
- Performed outbound calls for marketing campaigns and follow-up calls after purchase completion
Education
Diploma - Business accounting
Mohawk College
Certification - English
Mohawk college
05.2023
High School Diploma -
Abou lkhair
08.2020
Skills
- Stress Management
- Order Accuracy
- Dough Handling
- Menu Knowledge
- Order Taking and Processing
- Customer Service
Languages
French
Professional Working
Arabic
Native or Bilingual
English
Full Professional
Timeline
Pizza Manager
Pizza Nova
08.2023 - Current
Pizza Maker
Gametime Social
05.2023 - 06.2023
Fortinos
Cashier Customer Service
02.2022 - 04.2023
Factory Worker
10.2021 - 12.2021
Manager
Sephora
08.2019 - 03.2020
Call Center Sales Representative
2 K Phone Call Centre
03.2018 - 04.2019
Certification - English
Mohawk college
High School Diploma -
Abou lkhair
Diploma - Business accounting
Mohawk College
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