Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ABIOLA OLUBUNMI OLAIDE

Regina,SK

Summary

PROFILE SUMMARY Self-motivated, dedicated, enthusiastic and highly talented individual with great interest in knowledge impartation looking to join reputable and visionary organization that will give me the opportunities to put my ability and skill towards the achievement of the organization goals and build a career. Highly competent communicator skilled in developing initiatives. CORE SKILLS AND COMPETENCE Superior communication (oral and written) and interpersonal skills. Possess good solving skills and ability to work independently. Proven and strong leadership abilities and organization skills. Ability to maintain and establish good working relationships with others Computer literacy (Excel, Word, Power Point and Outlook Express) and experience working with databases. EXPERTISE Keen and Enthusiastic Tolerance Decision making Critical thinking Organization and planning communication skills Self-motivation Innovative thinker Flexibility Team Player Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Caretaker

OKLEY NIG LTD
  • Microfinance bank, Ogbomoso
  • Assist in computing, recording, and proofread data, records and reports
  • Performed heavy bank reconciliations and cash flow statements
  • Clearing of cheques.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Determined specific needs and provided most appropriate level of services for patient well-being
  • Scheduled and accompanied clients to medical appointments
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.

TRANSACTION SERVICE TEAM LEAD

WEMA BANK PLC
01.2012 - 05.2023
  • Open and close teller’s till for daily operations
  • Making sure deposits collected from customers and credited into the appropriate account
  • Payment of cheque that meets mandates requirements
  • Register all cash transactions in their respective registers and balance registers on a daily basis
  • Check customers’ balances and verify customers’ signatures
  • Daily truncation of available cheque
  • Carrying out of PAY DIRECT, E-TRANSACT, REMITA and POS transactions
  • Atm reconciliation
  • Created customer support strategies to increase customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Created customer support strategies to increase customer retention

Customer Service

National Youth Service Corp, NYSC, Wema Bank Plc
11.2009 - 11.2010
  • Assisted in opening account and customer’s enquiry.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques

Teller. Industrial Training (Clearing Officer)

WEMA BANK NIG
07.2007 - 10.2007
  • Trained employees on equipment use and industry practices, monitoring work processes and implementing plans for improvement
  • Designed and developed outsourced and in-house training programs
  • Sought feedback from team members to continually improve training processes and programs
  • Marketed available training to employees and provided necessary information about sessions

Education

BSc. - Business Administration

Lead City University
2009

Senior School Certificate -

Institute of Chartered Accountants of Nigeria
2002

Skills

  • TECHNICAL SKILLS
  • MS Office
  • Mobility Assistance
  • Community Association Support
  • Leadership and team building
  • Team building and leadership
  • Team collaboration and leadership
  • Team leadership expertise

Certification

IBM , Introduction to Data Analytics

Timeline

TRANSACTION SERVICE TEAM LEAD

WEMA BANK PLC
01.2012 - 05.2023

Customer Service

National Youth Service Corp, NYSC, Wema Bank Plc
11.2009 - 11.2010

Teller. Industrial Training (Clearing Officer)

WEMA BANK NIG
07.2007 - 10.2007

Caretaker

OKLEY NIG LTD

BSc. - Business Administration

Lead City University

Senior School Certificate -

Institute of Chartered Accountants of Nigeria
ABIOLA OLUBUNMI OLAIDE