ABIOLA FATIMAH LAWAL
Vaughan,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Island-Lilly Incorporated
04.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Officer
Korebrown Consults Limited
09.2018 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Higher National Diploma(HND) - Co-operative Economics&Management
Federal Co-operative College
Eleyele, Oyo Nigeria07.2012
High School Diploma -
St Johns Catholic School
Academy, Oyo Nigeria06.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem-Solving
- Customer-focused
- Microsoft Outlook, Word, and Excel
Languages
English
Full Professional
Football
Average
Timeline
Customer Service Manager
Island-Lilly Incorporated
04.2023 - 05.2024
Customer Service Officer
Korebrown Consults Limited
09.2018 - 03.2023
Higher National Diploma(HND) - Co-operative Economics&Management
Federal Co-operative College
High School Diploma -
St Johns Catholic School
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