Abiola Sogunle
Whitby,ON
Summary
Accomplished Manager at Veritas Glanvills Pensions Ltd, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and maximized team performance through strategic planning and effective communication. Skilled in computer applications and fostering teamwork, consistently achieving departmental goals with innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Veritas Glanvills Pensions Ltd
10.2011 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Benefit Payment Officer
Veritas Glanvills Ltd
01.2019 - 07.2023
- Complied with established procedures when approving or rejecting claims.
- Reconciled documentation against budget requirements and ledgers.
- Processed [Type] payments to [Type] recipients.
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Improved overall financial efficiency with diligent monitoring of payment schedules and deadlines.
- Matched, batched and coded [Type] and [Type] invoices.
- Supported month-end closing activities, ensuring all relevant payments were processed accurately and on time.
- Enhanced accuracy in payment transactions by conducting regular audits and reconciliations.
- Streamlined payment processes by implementing efficient systems and reducing processing times.
- Collaborated with the accounting team to resolve discrepancies and ensure accurate financial records.
- Maintained a high level of data integrity by consistently updating vendor information in internal systems.
Benefit Processing and Operations Officer
Veritas Glanvills Ltd
08.2016 - 12.2018
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
Education
Bachelor of Science - Geography And Regional Planning Science
Olabisi Onabanjo University PMB 2002 AGO-IWOYE
OGUN STATE NIGERIA05-2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Key Performance Indicators
- Teamwork and Collaboration
- Customer Service
- Computer Skills
Languages
English
Professional Working
Certification
Certified by the National Pensions Commissions of Nigeria.
Timeline
Benefit Payment Officer
Veritas Glanvills Ltd
01.2019 - 07.2023
Benefit Processing and Operations Officer
Veritas Glanvills Ltd
08.2016 - 12.2018
Manager
Veritas Glanvills Pensions Ltd
10.2011 - 08.2024
Bachelor of Science - Geography And Regional Planning Science
Olabisi Onabanjo University PMB 2002 AGO-IWOYE
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