ABIOLA OYEMAKINWA
Abuja Nigeria
Summary
Dynamic professional with a proven track record at Stanbic IBTC Bank, enhancing operational efficiency and customer satisfaction. Skilled in client confidentiality and compassionate care, I've led teams to achieve significant improvements in service delivery and compliance, fostering innovation and problem-solving. My experience spans from hands-on care assistance to strategic operational leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Assistant
King Medics Royal Clinic
05.2022 - Current
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
Bank Branch Manager
Stanbic IBTC Bank
09.2021 - 04.2022
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
Head of Banking Operations
Stanbic IBTC Bank
04.2014 - 08.2021
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Identified opportunities to improve business process flows and productivity.
- Maintained strict compliance with regulatory requirements to uphold the bank''s credibility in the market.
- Led a team of professionals to achieve operational excellence in all areas of banking operations.
- Collaborated with sales teams to identify opportunities for product expansion, resulting in increased market share.
- Improved customer satisfaction with timely resolution of service issues and proactive communication.
Education
Master of Science - Social Work
Ladoke Akintola University of Tech (LAUTECH)
Ogbomoso Oyo State03-2013
Post-Graduate Certificate - Social Work
Ladoke Akintola University of Technology (LAUTECH)
Ogbomosho Oyo State08-2011
Higher National Diploma - Mass Communication
Ladoke Akintola University of Technology (LAUTECH)
Ogbomosho Oyo State12-2006
Skills
- Feeding assistance
- Compassionate care
- Mobility assistance
- Client confidentiality
- Time management
- Problem-solving
Languages
English
Full Professional
Certification
Nigeria institute of management - NIM-GMNIM November 2008
Institute of Chartered Economists of Nigeria (ICEN)- AMICEN July 2009
Timeline
Care Assistant
King Medics Royal Clinic
05.2022 - Current
Bank Branch Manager
Stanbic IBTC Bank
09.2021 - 04.2022
Head of Banking Operations
Stanbic IBTC Bank
04.2014 - 08.2021
Master of Science - Social Work
Ladoke Akintola University of Tech (LAUTECH)
Post-Graduate Certificate - Social Work
Ladoke Akintola University of Technology (LAUTECH)
Higher National Diploma - Mass Communication
Ladoke Akintola University of Technology (LAUTECH)
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