Abiola adepoju
toronto,ON
Summary
Proactive IT Analyst with extensive experience in troubleshooting complex technical problems, optimizing system and network performance, and developing custom solutions. Skilled in IT service management, network security, and information security, driving improved user experience and operational efficiency. Bringing expertise in risk assessment and a collaborative approach to IT team development.
Offering solid foundation in IT principles and keen ability to learn and adapt quickly to new technologies. Contributes analytical skills and methodical approach to problem-solving. Ready to use and develop technical expertise and analytical abilities in IT analyst role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Analyst
Upper Crust
12.2022 - 10.2024
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Optimized system performance by conducting regular audits and resolving identified issues.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Tailored IT solutions to meet specific business needs, improving overall operational efficiency.
- Optimized network performance, conducting thorough assessments and adjustments.
Education
Associate of Science - Computer Information Systems
Humber College
Toronto, None04-2022
Skills
- IT Troubleshooting
- Customer Support
- Risk Assessment
- Network Administration
- ITIL Knowledge
- Information Security
Languages
English
Full Professional
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- Google IT Support Professional Certificate - Google.
- CompTIA A+ Technician - Computing Technology Industry Association (CompTIA).
- CompTIA Security+ - Computing Technology Industry Association (CompTIA).
- Google Cybersecurity
Timeline
IT Analyst
Upper Crust
12.2022 - 10.2024
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- Google IT Support Professional Certificate - Google.
- CompTIA A+ Technician - Computing Technology Industry Association (CompTIA).
- CompTIA Security+ - Computing Technology Industry Association (CompTIA).
- Google Cybersecurity
Associate of Science - Computer Information Systems
Humber College
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