Abiola Adediran
Toronto,ON
Summary
Dedicated Social Service Worker with a background in daily oversight and interactions with residents. Bringing work history leading and monitoring recreational activities and observing individuals during regular household routines. Professional when communicating with teammates, family members, and authorities.
Overview
4
4
years of professional experience
Work History
Residential Counselor
Pace Independent Living
05.2024 - Current
- Provided support and coaching to individuals in the areas of social skills, communication, and preferred recreational activities
- Follow Behavioral Support Plans, Crisis Support Protocols as documented and directed
- Develop and maintain positive relationships with individuals supported by their family, and care team
- Administer Medication as required and trained
- Contribute solutions to barriers that may impact the quality of life of individuals we support and ensure individuals' goals are met
- Support individuals with activities of daily living as required or directed
- Provided primary care and supervision to individuals
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Intern - Social Service Worker
Rexdale Women's Centre
09.2023 - 04.2024
- Worked under supervision with over 14 clients with mental health challenges and coping strategies
- Organized and participated in welcoming programs to help newcomers adjust to life in Canada
- Engaged over 30 seniors in light health exercises
- Assisted clients with application processing on the IRCC portal
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits
- Coordinated specific psychological resources to meet members' identified needs
- Perform ongoing monitoring of care plan to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly
Intern - Social Service Worker
Abode Community Service Centre
01.2023 - 04.2023
- Assisted in food bank services
- Interviewed clients individually and in family groups to determine services to best address specific needs
- Participated in workshops and presentations related to projects to gain knowledge.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
Community Support Worker
Spectrum Healthcare
05.2022 - 09.2023
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Facilitated community outreach to expand participation and support.
- Tracked service activities and outcomes against outlined plans and goals.
- Led group discussions and activities to meet different community needs.
- Assisted clients with obtaining housing, employment and support resources.
Customer Service Representative
HGS
01.2021 - 04.2022
- Attended to 40+ calls daily, assisting in initiating new customer accounts, retrieving customer data and canceling services
- Memorized entire line of company products and services, including prices and special discounts to promptly respond to inquiries, providing customers with accurate detailed information
- Provided efficient and courteous customer service and utilized various conflict resolution techniques to remedy customer dissatisfaction, resulting in an average of 85% customer satisfaction rating
Education
Diploma - Social Service Worker
Seneca Polytechnic
04.2024
Personal Support Worker
Dominion College
Toronto, ON04.2019
Skills
- Leadership
- First Aid & CPR/AED
- Communication (Written & Spoken)
- Ms-Office package (Word, Power-Point etc)
- Photoshop & CorelDRAW use
- Mental Health first aid certification
- Food handling certification
- Recordkeeping
- Telephone and email etiquette
Languages
English
Yoruba
Spanish
Timeline
Residential Counselor
Pace Independent Living
05.2024 - Current
Intern - Social Service Worker
Rexdale Women's Centre
09.2023 - 04.2024
Intern - Social Service Worker
Abode Community Service Centre
01.2023 - 04.2023
Community Support Worker
Spectrum Healthcare
05.2022 - 09.2023
Customer Service Representative
HGS
01.2021 - 04.2022
Diploma - Social Service Worker
Seneca Polytechnic
Personal Support Worker
Dominion College
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