Abiodun Bamidele
Toronto
Summary
Results-driven communications and customer service professional with 5+ years supporting high-volume contact environments in tech, e-commerce, and healthcare. Proven ability to handle 50+ daily inquiries across phone, chat, and email while maintaining accuracy in CRM documentation and escalating time-sensitive issues. Strong skills in active listening, conflict resolution, and cross-functional coordination; comfortable working rotating shifts in fast-paced, high-pressure settings. Seeking roles in customer success or operations where I can improve client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Account Manger
X( Formerly Twitter)
Toronto
10.2024 - Current
- Managed high-volume inbound and outbound communications via phone and digital platforms, ensuring timely resolution of client concerns.
- Triaged urgent requests and escalated time-sensitive issues to appropriate teams.
- Maintained detailed and accurate documentation of all interactions within CRM systems.
- Coordinated cross-functional communication to ensure seamless service delivery.
- Worked in a fast-paced environment requiring multitasking and strict deadline management.
Customer service associate
Amazon
Toronto
03.2022 - 04.2024
- Responded to 50+ daily inquiries via multi-line phone systems, chat, and email.
- De-escalated customer concerns using strong conflict resolution and active listening skills.
- Escalated urgent matters according to established protocols.
- Accurately documented all interactions and service actions in internal databases.
- Maintained professionalism and composure in high-pressure situations.
Customer Care Support Assistant
Lagos state teaching hospital
Lagos
02.2019 - 11.2021
- Served as a primary point of contact for patients and families, providing information and support within a busy hospital environment.
- Communicated critical patient updates to nurses and interdisciplinary teams to ensure timely coordination of care.
- Assisted in relaying urgent and time-sensitive information across departments.
- Followed hospital emergency procedures and supported response protocols when required.
- Maintained accurate documentation of patient interactions and observations.
- Managed multiple requests simultaneously in a fast-paced clinical setting.
- Worked rotating shifts including days, evenings, nights, weekends, and statutory holidays.
- Demonstrated professionalism, empathy, and composure when supporting patients and visitors during stressful situations.
Education
Bachelor of Science - Marketing
Babcock University
Lagos, NigeriaPost graduate Diploma - Supply chain management
Mohawk College
Hamilton, OntarioCertificate - Personal Support Worker
Alpha Career College
Toronto, OntarioSkills
- High-volume inbound and outbound call
- Active listening
- Clear verbal communication
- Microsoft Office
- Report filing
- Professional telephone etiquette
- CRM and database systems
- Client communication
- Time management
- Patient care support
- Call handling
Certification
- Ec-Customer Relationship, New Horizon Academy, 03/01/21, 11/30/21, Lagos
- Microsoft Office Suite
- CPR & First Aid
- WHMIS
Timeline
Digital Account Manger
X( Formerly Twitter)
10.2024 - Current
Customer service associate
Amazon
03.2022 - 04.2024
Customer Care Support Assistant
Lagos state teaching hospital
02.2019 - 11.2021
Bachelor of Science - Marketing
Babcock University
Post graduate Diploma - Supply chain management
Mohawk College
Certificate - Personal Support Worker
Alpha Career College