Abiodun Bakare

•Led team to develop CRM models for service culture, customer advocacy and Customer Live Value (CLV) and provided strategic management advise on new market entrance in education Sector, public sector, manufacturing and SME's (across east and west African countries).
•Launch retention, referrals, brand loyalty campaigns to encourage continuous patronage with increased revenue of 76% (post COVID).
•Monitor &review communication with our B2B and B2C clients to understand their needs and increase (Turn Around Time) , analyze performances against annual budget and monthly forecast-monthly recurring revenue (MRR) and annual recurring revenue (ARR).
•Identify issues, resolving complex departmental procedures and problems to ensure goal completion through meetings, survey &strategy sessions.
•Ensured performance improvement opportunities especially in respect of revenue, upselling and subscription renewal, and churn management.
•Launched system to track KPIs and Metrics- Net promoter's score, Customer Effort Score (CES), First Contact Resolution (FCR) and Average Resolution Time (ART).

•Actively pursued customer acquisitions across several sector with portfolio of $50M.
•Created quota-surpassing revenue generation of $15m.
•Exceeded income and gross profit objective by over 100% thereby earning A* appraisal rating in FY2014, 2015 A*rating in 2017.
•Cultivated client base of 1,145 customers to 4,339 in 3years.
•Part of team responsible for Churn Reduction and Client.
•Satisfaction on 2 major banks' Merger (Two mergers that made Access Bank Plc, Top 3 bank in Africa).
•Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills

•Generated leads into pipeline and attract investors from Middle East and African market- Corporate sales record of 175% which led to expansion of branches in Africa across Oil and Gas Maritime and Logistics sector.
•Positioned as company's point of contact to their B2B and B2C clients for inquiries, complaints, onboarding, tech adoption or consultative sales.
•Collaborated with operations and supply team to ensure prompt service delivery and upholding turn-around-time.
•Conducted research to ascertain credit ratings and worthiness of clients before establishment of business relationship.
•Developed interactive 'KYC credit form" still being used in company today.
•Gained insights in fund management, investor relation and oversaw investors bid for onward approval by management and set up (Management Credit Committee) MCC between investors and board members.
•Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities, negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.