Abiodun Akanfe
Summary
Experienced IT Support Specialist with a track record of over 3 years in Tech Support and System Administration, specializing in Microsoft 365 environments. Recognized for delivering exceptional technical assistance and maintaining robust IT infrastructures. Committed to seamless operations within organizations. Proficient in troubleshooting hardware and software issues, implementing security measures, and optimizing system performance, particularly within M365 applications such as SharePoint, Teams, and Exchange. Demonstrated ability to adapt to evolving technologies and industry trends, enhancing the efficiency and reliability of IT systems. Hands-on experience includes promptly resolving user concerns, managing user accounts, and deploying software updates to maintain a secure and productive computing environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Revolution Technologies
05.2024 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support at different locations for employees.
- Installed and configured network printers and other peripheral devices.
- Logged and processed support calls and emails (incidents and service requests), investigating and solving computer software and hardware issues
- Diagnosed and troubleshooted various technical problems, utilizing remote desktop tools and conducting on-site visits as necessary.
- Used ticketing systems to manage and process support actions and requests.
- Supported remote workers by resolving VPN connection problems and providing guidance on best practices.
- Supported remote users with VPN access setup/configuration and troubleshooting connectivity problems.
- Provided remote support to end-users, resolving issues quickly without disrupting workflow or requiring on-site visits.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to staff about new software or hardware.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Managed and supported Microsoft 365 applications and services, including deploying Microsoft Entra ID, Microsoft defender and Microsoft Intune.
- Managed OneDrive for Business configuration, safeguarding against unauthorized access while promoting easy file sharing among employees.
- Reduced downtime for users with proactive monitoring and maintenance of the Office 365 environment.
- Ensured data security by setting up proper access controls, permissions, and policies for all users.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Created user accounts and assigned permissions.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
IT Technical Support (Volunteer)
2023 Canada Winter Games
01.2023 - 03.2023
- Provided technical support throughout the event, including troubleshooting technical issues and resolving critical problems to ensure the success of the games
- Assisted with setting up and configuring equipment for event use, ensuring proper installation of cables, operating systems, and software
- Monitored and reported on the performance of IT systems and networks during the event
- Demonstrated dedication to volunteering and making a positive impact in the community.
Tech support/System Admin
MacAdams Technologies
04.2019 - 01.2022
- Provided technical support to end-users, effectively resolving hardware and software issues
- Configured staff official computers on the company domain and enforced updated policies
- Troubleshooted and resolved Access Point connection issues, ran daily speed tests on ISP links
- Provided remote support for Microsoft 365 applications
- Troubleshooted and resolved system and network printer issues
- Responded to customer inquiries via phone, email, and chat, providing prompt and courteous technical assistance
- Delivered frontline technical support to end-users, addressing inquiries, and resolving issues with a focus on prompt and effective solutions
- Planned and executed network installations using work orders, plans, manuals, and technical specifications provided by Project Managers
- Involved in Servers and Workstations for LAN implementation rollouts and system replacements
- Diagnosed and troubleshooted various technical problems, utilizing remote desktop tools and conducting on-site visits as necessary
- Created and maintained detailed documentation of technical issues, resolutions, and user interactions.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Provided remote support to offsite employees, ensuring consistent access to critical systems and applications.
Education
Post Secondary Diploma - Computer Networking Technologies
Holland College
Charlottetown, PE06.2024
Higher National Diploma - Electronic & Telecommunication
Petroleum Training Institute
Nigeria11.2018
National Diploma - Electrical And Electronics
The Polytechnic Ibadan
Nigeria09.2015
Skills
- Software Installation
- Printer troubleshooting
- VPN Configuration
- Ticket management
- Organizational Skills
- System Configuration
- Help Desk Experience
- Cloud computing knowledge
- Hardware maintenance
- Ticketing system proficiency
- Remote Support Capabilities
- Wireless Networking
- System Administration
- Microsoft Office Specialist (MOS) Expert
- Software Upgrades
- Help Desk Support
- Application support
- Microsoft Outlook
- Remote Support
- Ticket support system management
Certification
- Azure Fundamental (AZ 900)
- Azure Administrator (AZ 500)
- Azure Security Engr. (AZ 104)
- Huawei Router and Switches
- Work Hazardous Materials Information System (WHMIS)
Timeline
IT Support Specialist
Revolution Technologies
05.2024 - Current
IT Technical Support (Volunteer)
2023 Canada Winter Games
01.2023 - 03.2023
Tech support/System Admin
MacAdams Technologies
04.2019 - 01.2022
- Azure Fundamental (AZ 900)
- Azure Administrator (AZ 500)
- Azure Security Engr. (AZ 104)
- Huawei Router and Switches
- Work Hazardous Materials Information System (WHMIS)
Post Secondary Diploma - Computer Networking Technologies
Holland College
Higher National Diploma - Electronic & Telecommunication
Petroleum Training Institute
National Diploma - Electrical And Electronics
The Polytechnic Ibadan
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