Abiodun Adeyemo
Mercier,QC
Summary
Proven Account Executive at Home Depot Inc, adept in Microsoft Excel and customer service, streamlined financial processes, enhancing efficiency and cash flow. Skilled in ERP systems and active listening, I led teams to reduce receivables and improve client relations, boosting loyalty and operational savings.
Finance professional with strong foundation in payables and receivables management, ensuring accurate financial processing and effective vendor communications. Known for collaborative approach and achieving results within dynamic environments. Expertise in financial analysis and transactional accuracy.
Overview
6
6
years of professional experience
Work History
Account Executive - Payables and Receivables
Home Depot Inc
12.2022 - Current
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
- Maintained records by imaging invoices, debits, and credits.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
Customer Service Representative
Alorica Inc
07.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Dynamite Group
09.2018 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Banking And Finance
Lagos State University
Lagos, Nigeria05-2010
Skills
- Microsoft Excel expertise
- Customer service
- Budget planning
- Active listening
- ERP system proficiency
- Data entry
- Expense tracking
- Problem resolution
- Cash flow forecasting
- Call center experience
Languages
English
Full Professional
Timeline
Account Executive - Payables and Receivables
Home Depot Inc
12.2022 - Current
Customer Service Representative
Alorica Inc
07.2021 - 11.2022
Customer Service Representative
Dynamite Group
09.2018 - 06.2021
Bachelor of Science - Banking And Finance
Lagos State University
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