Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Amorphous Operator
Jfe Shoji Steel America
05.2024 - Current
Assembled products according to changing daily work orders and specific customer needs.
Performed general equipment maintenance and repair to minimize downtime.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Met production targets and tight deadlines by collaborating closely with team members.
Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Inspected products and machines to maintain quality and efficiency.
Product Assembler
Hamsar Diverco Inc
09.2023 - 03.2024
Packaged finished products, labeled boxes and stacked for shipment.
Adhered to safety practices and quality standards at all times.
Documented all in-process and out-of-process assembly activities.
Participated in projects requiring assembly of large and small components.
Assisted in development of new assembly processes.
Assembled parts correctly according to specifications, reducing quality issues.
Maintained detailed records of production and assembly processes.
Warehouse Packer
Gordon Food Service
06.2023 - 08.2023
Loaded merchandise into specific packages suited for product dimensions.
Added packed boxes to conveyor belts for movement to shipping stations.
Created shipping labels to complete daily order processing.
Placed, tagged, and secured merchandise in diverse designated areas.
Stocked and organized products in warehouse for easy accessibility and order fulfillment.
Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Branch Service Manager
Access Bank Plc
10.2017 - 05.2023
Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
Managed branch vault and cash supply to keep appropriate level of currency on hand.
Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
Trained staff in bank products, operations procedures and successful sales strategies.
Customer Service Representative
Diamond Bank, Head Office Annex
03.2013 - 10.2017
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met customer call guidelines for service levels, handle time and productivity.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Order Desk Representative
Rite Foods
01.2012 - 02.2013
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Observed packing operations to verify conformance to specifications.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Bachelor of Science - Business Administration
Leadcity University Ibadan
Ibadan, Nigeria
09.2010
High School Diploma -
Moshood Abiola Polytechnic
Abeokuta, Nigeria
03.2007
Skills
Quality Assurance
Safety Compliance
Tool operation
Project Management
Attention to Detail
Analytical Thinking
Hand and power tools
Efficient multitasking
Effective Communication
Teamwork and Collaboration
Brand representation
Time management abilities
Languages
English
Full Professional
Certification
CCO - Certified Crane Operator
[Overhead Crane], [Bullivant] 2024-2027
Timeline
Amorphous Operator
Jfe Shoji Steel America
05.2024 - Current
Product Assembler
Hamsar Diverco Inc
09.2023 - 03.2024
Warehouse Packer
Gordon Food Service
06.2023 - 08.2023
Branch Service Manager
Access Bank Plc
10.2017 - 05.2023
Customer Service Representative
Diamond Bank, Head Office Annex
03.2013 - 10.2017
Order Desk Representative
Rite Foods
01.2012 - 02.2013
Bachelor of Science - Business Administration
Leadcity University Ibadan
High School Diploma -
Moshood Abiola Polytechnic
CCO - Certified Crane Operator
[Overhead Crane], [Bullivant] 2024-2027
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