ABIN JUDE VARGHESE

• Provide Intensive Case Management (ICM) support with a focus on acquiring housing for residents in sheltersManage a caseload of residents, offering one-to-one support to help them attain safe, secure housing and community connections.
• Address the unique and varying needs of individuals, which can change based on the day or time of year.
• Assist residents with challenges such as hoarding, personal hygiene, housekeeping, accessing health resources, and pest control.
• Work extensively with individuals facing complex mental health and substance use challenges, often compounded by aging-related issues.
• Prevent eviction and homelessness by addressing issues that threaten housing stability through dedicated support and intervention.
• Provide intense, daily one-on-one attention with a special emphasis on crisis management.

• Provide comprehensive support to clients facing issues of poverty, mental health, addictions, abuse, and social isolation within shelters or respite services.
• Engage with clients from a harm reduction perspective, particularly those with addiction or substance abuse issues.
• Connect clients with appropriate resources and services to address their specific needs and support their goals.
• Collaborate with clients to establish and pursue their personal goals.

• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.

• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.

· Provide direct support and assistance to youth facing various challenges, including poverty, abuse, and mental health issues.

· Develop and implement individualized care plans to address the specific needs of each youth.

· Facilitate group activities and educational programs to promote personal development and social skills.

· Connect youth with appropriate resources and services, such as counseling, healthcare, and educational opportunities.

· Maintain accurate records and documentation of interactions and progress.

· Collaborate with other professionals and stakeholders to provide comprehensive care and support.