Abin Joseph Puthenpurayil
Trail,BC
Summary
Qualified Project Manager with proven track record of leading high-performing teams and driving strategic initiatives. Successfully managed projects and implemented innovative solutions to improve operational efficiency. Demonstrated expertise in financial oversight and stakeholder engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Supervisor
DL Distributions
07.2024 - 07.2025
- Supervise and lead sales associates to ensure high levels of customer service and sales performance
- Develop strategies to achieve sales targets
- Train, mentor, and schedule staff to maintain consistent service standards
- Manage inventory, conduct stock audits, and ensure accurate ordering and replenishment
- Maintain clean, organized, and visually appealing store displays
- Enforce age verification and compliance with all local laws and regulations
- Resolve customer issues and complaints professionally and efficiently
- Coordinate promotional activities and product launches in-store
- Build and maintain relationships with vendors and suppliers
Airline Groomer
Delta Facilities
05.2024 - 06.2024
- Clean aircraft cabins thoroughly between flights, including seats, tray tables, overhead bins, lavatories, and galleys.
- Replace used items such as headrest covers, pillowcases, magazines, and safety cards.
- Remove trash and debris from all areas of the cabin, including seat pockets and aisles.
- Vacuum carpets and mop galley floors as needed.
- Replenish supplies such as soap, tissues, toilet paper, and paper towels.
Transformation Executive
Eureka Forbes Ltd
09.2020 - 11.2023
- Led the project to initiate Registered Mobile Number (RMN) in order to reduce false complaint registration from 20% to 7% which reduced the company expense by 0.5 million in 4 months
- Reduced customer data leakage through the introduction of Call Masking.
- Led Project Gatiman in order to achieve 75% customer complaint resolution in 1 hour.
- Revamping Product Installation Process in order to reduce Month Of Life (MOL) from 12% to 5%
- Designed and Launched tiered Annual Maintenance Contract (AMC) to increase the customer base by 10k every month.
- Introduction and launch of Company Owned Company Operated (COCO) service centres across 7 major cities across the country in 6 months.
Service Marketing Officer
Eureka Forbes Ltd
01.2020 - 08.2020
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Designed schemes for all channel partners across India to increase business growth and improve customer service.
- Developed calculation-based targets to drive Product Sales through channel partners
- Designed AMC Avengers program to increase customer conversion ratio from 45% to 48% in IC - IC and 19% to 24% in IW - IC
- Tracked and controlled marketing spends.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
Customer Service Manager
Eureka Forbes Ltd
04.2018 - 12.2019
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Drive business KPIs as per benchmarks to achieve better business growth.
- Train and improve Net Promoter Score.
- Online training and development for feet-on-street employees to reduce repeat failures.
- Managing overall customer service operations of 10 franchisee partners.
Education
Post Graduation Diploma - Business and Project Management
Vancouver Community College
Vancouver, BC01.2025
Post Graduation Diploma - Marketing and Operations
Jaipuria Institute of Management
01.2018
Bachelor of Technology - Mechanical Engineering
Kannur University
01.2015
Skills
- Leadership skills
- Communications management
- Critical thinking
- Change management
- Proficient in Microsoft Office & Project
- Business Case Development
- Power BI
- Benefit - Cost Analysis
- Inventory management
- Customer service
- Multitasking and organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved timely return of defective products by completing segregation based on vendors ona weekly basis with accuracy and efficiency.
- Documented and resolved customer demands which led to increased sales of $300 per week.
- Supervised team of 4 staff members.
Certification
- Project Management Professional (PMP)
- Lean Six Sigma Green Belt by KPMG
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Timeline
Store Supervisor
DL Distributions
07.2024 - 07.2025
Airline Groomer
Delta Facilities
05.2024 - 06.2024
Transformation Executive
Eureka Forbes Ltd
09.2020 - 11.2023
Service Marketing Officer
Eureka Forbes Ltd
01.2020 - 08.2020
Customer Service Manager
Eureka Forbes Ltd
04.2018 - 12.2019
Post Graduation Diploma - Marketing and Operations
Jaipuria Institute of Management
Bachelor of Technology - Mechanical Engineering
Kannur University
Post Graduation Diploma - Business and Project Management
Vancouver Community College
Similar Profiles
Bassel Saliba JrBassel Saliba Jr
Supervisor at DL TransportationSupervisor at DL Transportation
Paola Pagán RosadoPaola Pagán Rosado
Loss Prevention Officer at DL PM Services, LLCLoss Prevention Officer at DL PM Services, LLC
Ryan WoolbrightRyan Woolbright
Mechanic at DL MechanicsMechanic at DL Mechanics
David AllsopDavid Allsop
Truck Driver at Dynamic ExcavatingTruck Driver at Dynamic Excavating
Damian BrazeauDamian Brazeau
Airport Operations Specialist at City Of TrailAirport Operations Specialist at City Of Trail