Abinet Aniyo
Toronto,Canada
Summary
Customer service professional with extensive experience in high-volume settings, including Mofer Coffee Shop. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in POS systems and committed to achieving team objectives while fostering an inclusive environment. Engaged with over 50 customers daily, consistently delivering exceptional service and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative / Service Support
Mofer Coffee Shop
Toronto, Canada
02.2021 - 05.2022
- Delivered high-quality service to over 50 customers each shift.
- Engaged customers to assess needs and preferences effectively.
- Operated POS systems, ensuring accurate payment processing.
- Supported team objectives through speed, precision, and service excellence.
- Provided exceptional customer service in a fast-paced coffee shop environment.
- Assisted customers with menu selections and accommodated special requests.
- Efficiently processed transactions while operating cash register.
Service Technician / Sales Support
Ziggy Bike
Toronto, Canada
02.2021 - 10.2021
- Supported customers in product selection and recommendations, enhancing satisfaction.
- Clarified product features to ensure informed purchasing decisions.
- Organized sales floor and stock areas to promote efficient operations.
- Provided maintenance advice alongside product selection assistance for customer convenience.
Education
Computer Programming & Analysis -
George Brown College
Toronto, ONSkills
- Customer engagement
- Time management
- Effective communication
- Team building
- Conflict resolution
- Open-ended selling
- Retail sales
- Product knowledge
- Child interaction
- Family-friendly service
- Team collaboration
- Inclusive environment
- Personal goal achievement
- Productivity achievement
- POS systems operation
- Cash handling
- Stock organization
- Sales floor support
- Positive attitude
- Issue resolution
- Customer service and support
Certification
Junior IT Analyst Program
References
References available upon request.
Timeline
Customer Service Representative / Service Support
Mofer Coffee Shop
02.2021 - 05.2022
Service Technician / Sales Support
Ziggy Bike
02.2021 - 10.2021
Computer Programming & Analysis -
George Brown College