Abinaya Namperumalsamy
Lunch Room Supervisor
Whitby,ON
Summary
Proven track record in enhancing operational efficiency at Possibilities Clinic, showcasing exceptional organizational skills and a commitment to superior customer service. Excelled in supervisory roles, significantly improving team performance and client satisfaction. Lunchroom Supervisor with experience providing calm and supportive atmosphere for students to thrive.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Lunch Room Supervisor
Jack Miner Public School
03.2024 - Current
- Support students in classroom settings or playground, to provide lunch break supervision on a daily or supply basis for Grades 6, 7 and 8.
- Dealing with discipline problems in a manner prescribed by the Principal and reporting significant disciplinary actions to the Principal or his/her designate.
Client Care Representative
Possibilities Clinic
07.2022 - 05.2023
- Ensure efficient and effective operational performance by working closely with the physicians/clinicians, clients, and billing/financial support.
- Oversee daily operations of the clinic by engaging with other front line staff and client relations, and achieving operational goals.
- Manage and maintain timely communication with clients through phone and/or email, pick up phone messages and return calls, cancel and reschedule appointments, Communicate with outside physicians, labs and other facilities for reports, results and/or referrals
- Support and Nurture entire Care Team with tasks (Upload Jot Forms into client’s chart, Process OHIP billing for assigned MDs, Review Incoming faxes for prescription requests
Customer Service Representative
CIBC
12.2021 - 02.2022
- Worked in the Credit Card department to attend client calls and help them address any issues related to their Credit card billing or payment.
- Handled all different customers with patience and helped them diligently.
Storage Administrator
HCL Technologies
07.2009 - 05.2011
- Trained 2 new employees on Service Now ticket handling and allocation issue resolutions.
- Worked with clients to take control of their system on Skype and address the issues, which resulted in positive customer service experience and satisfaction.
Education
Diploma - Early Childhood Education
Durham College
Oshawa, ON 05.2001 -
Bachelor of Science - Computer Science
Sri Krishna College of Engineering And Technology
India 05.2001 -
Skills
- Supervisory Experience
- Scheduling Staff
- Customer Service
- Organizational Skills
- Multitasking
- Microsoft Excel
Timeline
Lunch Room Supervisor
Jack Miner Public School
03.2024 - Current
Client Care Representative
Possibilities Clinic
07.2022 - 05.2023
Customer Service Representative
CIBC
12.2021 - 02.2022
Storage Administrator
HCL Technologies
07.2009 - 05.2011
Diploma - Early Childhood Education
Durham College
05.2001 -
Bachelor of Science - Computer Science
Sri Krishna College of Engineering And Technology
05.2001 -
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