ABINASHY DHINGRA
Summary
Experienced hotelier with an MBA from the prestigious Victoria School of Management in Switzerland. Expertise in Sales and Guest Relations. Consistently achieved revenue growth and provided exceptional guest service. Strength in surpassing customer expectations through tailored solutions, ensuring satisfaction, and creating memorable experiences. Proven track record of enhancing guest experiences and contributing to hotel success.
Overview
16
16
years of professional experience
Work History
Guest Service Agent
Sandman Signature Kamloops
05.2023 - Current
- Welcomed guests warmly, efficiently handled check-ins, and provided information on hotel amenities and local attractions
- Managed room bookings, cancellations, and modifications, addressing guest inquiries promptly and courteously
- Resolved guest complaints professionally, ensuring satisfaction and a positive experience
- Communicated guest requests to relevant departments, ensuring seamless service delivery
- Processed payments, managed billing accurately, and maintained records in compliance with hotel policies
Sales Manager
Novotel Mumbai Juhu Beach
04.2022 - 01.2023
- Managed key business accounts across Corporate/Residential Conferences, MICE, and social gatherings
- Strategized and executed sales action plans to achieve targeted ARR and Room Nights
- Maximized revenue through effective sales strategies for hotel rooms and banquet services
- Collaborated professionally with other hotel departments to ensure seamless operations
- Engaged new clients and retained existing ones by delivering personalized, top-tier hospitality
- Resolved guest issues, gathered feedback, and implemented improvements accordingly
Asst. Manager Sales
Taj Lands End, Mumbai & Taj City Centre Gurugram
01.2020 - 04.2022
- Specialized in selling rooms and venue spaces for weddings for the hotel, identified new travel markets and business opportunities, and increased hotel sales by implementing the sales action plan
- Work closely with the Director of Revenue to ensure proposed rate negotiations meet the financial needs of the hotels
- Executes and supports the operational aspects of business booked (e.g., tracking system - generating proposals, writing contracts, customer correspondence)
- Incorporates guest satisfaction as a component of department meetings focusing on continuous improvement
Asst. Manager Rooms & Banquet Sales
Four Points by Sheraton
03.2018 - 01.2020
- Maximizing the overall revenue for the hotel including rooms, event spaces, and F&B outlets, and contributing towards the bottom-line profitability of the hotel
- Reviews of sales and catering guest satisfaction results to identify areas of improvement
- Able to provide timely responses and follow-up to develop professional long-term business relationships
Asst. Banquet Sales Manager
Golden Tulip Chattarpur
01.2017 - 02.2018
- Collaborated with the banquet manager and operations team to execute event details, sharing information via banquet event orders with relevant departments
- Managed event space and room blocks in Opera from inquiry to confirmation, monitoring, and adjusting changes as needed
- Processed group reservations and allocated rooms according to the master rooming list
- Prepared Group Information Sheets, proactively communicating event details and setting clear expectations for seamless event delivery
Business Development Manager
Thakral Brothers Indo-China Pte Ltd
03.2012 - 07.2016
- Worked as Business Development Manager in Myanmar handling four luxury brands Omega, Rado, Breitling, and Seiko
- Responsible for transforming development stage start-up to a sale-focused and market-led reporting business
- Supervise the stock inventories, and POS and coordinate with regional office sales operation of Indochina
Food & Beverage Team Leader
Ista Hotel
06.2009 - 02.2012
- Attending, greeting, and assisting guests at the restaurant and ensuring the highest quality standards are maintained during service
- To assign stations and responsibilities and supervise all the staff in All Day Dining Restaurant, Room service and Banquet operations
- To ensure proper organization, planning, and control of silver, linen, glassware, menus, guest and other supplies
Education
MBA - General Management
Victoria University School of Management
11.2017
Bachelor of Arts - Hospitality
Institute of Advanced Management
05.2009
Skills
- Management Skills
- Computer Skills
- Team Leadership
- Analytical skills
- Strategic planning
- Negotiation
- Open-mindedness
- Diversity, Awareness & Respect
- Action Oriented
Accomplishments
Sales Growth: Increased sales revenue by 20% year-over-year by implementing targeted marketing strategies and enhancing customer engagement.
Customer Satisfaction: Improved guest satisfaction scores by 15% through the introduction of personalized service initiatives and staff training programs.
Operational Efficiency: Reduced check-in times by 20% by streamlining front desk processes and adopting new technology.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Guest Service Agent
Sandman Signature Kamloops
05.2023 - Current
Sales Manager
Novotel Mumbai Juhu Beach
04.2022 - 01.2023
Asst. Manager Sales
Taj Lands End, Mumbai & Taj City Centre Gurugram
01.2020 - 04.2022
Asst. Manager Rooms & Banquet Sales
Four Points by Sheraton
03.2018 - 01.2020
Asst. Banquet Sales Manager
Golden Tulip Chattarpur
01.2017 - 02.2018
Business Development Manager
Thakral Brothers Indo-China Pte Ltd
03.2012 - 07.2016
Food & Beverage Team Leader
Ista Hotel
06.2009 - 02.2012
Bachelor of Arts - Hospitality
Institute of Advanced Management
MBA - General Management
Victoria University School of Management
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