ABIN SEBASTIAN
Lower Sackville,NS
Summary
Client-focused Customer Service Representative with 3+ years' experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests. Exhibits exceptional communication skills coupled with best-in-class service and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
E-commerce Customer Service Associate
Walmart Inc.
11.2023 - Current
- Picking and processing online customer orders
- Handling customer inquiries
- Ensure the quality of the product and take feedback from customers
- Always make sure that the customer is happy with the service
- Ensure the online website is visible and easy to use
- Make sure that each selection perfectly matches the customer's shopping list
- Handling product returns, product exchange and sales transaction efficiently and professionally
- Assisting customer throughout the buying process.
BRANCH DEVELOPMENT EXECUTIVE
Axis Bank Limited
06.2020 - 09.2023
- Promotes and sells products offered by the bank
- Responsible for processing/documentations of Loans & other financial services
- Achieve sales targets as assigned by the organization on a daily and monthly basis
- Conducting marketing activities and travel locally to meet new customers as a daily activity
- Handle customer queries and provide correct solutions to ensure there are no customer complaints
- Sourcing new clients and convincing the existing base to make an additional purchase
- Attending networking activities to research and connect with prospective clients
- Maintaining meaningful relationships with existing clients to ensure that they are retained
- Suggesting upgrades or added products and services that may be of interest to clients
- Negotiating with clients to secure the most attractive prices
- Reviewing clients' feedback and implementing necessary changes
- Remaining in tune with trends in consumption to ensure that our offerings remain relevant.
Education
Bachelor Of Science - Mathematics And Computer Science
MAHATMA GANDHI UNIVERSITY
Kerala, IN05.2019
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Complaint Handling
- Complex Problem-Solving
- Investment advice
- Relationship building and management
- Retirement planning
- Financial Advising
- Sales and Marketing
- Risk Assessment
- Client Relations
- Wealth Management
- Process Improvement
- Asset Allocation
- Long-Term Care Planning
- Account Performance Reviews
- Financial Services
- Pipeline Management
- Punctuality
Languages
English
Full Professional
Certification
- Advanced Diploma in Logistic and Supply Chain Management, GIIMS Cochin, Affiliated to WUC, Kerala, IN, 01/01/20
- Certification in LSCM, GIIMS Cochin, Affiliated to CII Chennai, Kerala, IN, 01/01/20
Availability
FULLTIME
References
Ann Maria Benny, Bakery Associate, Walmart, Bedford, Nova Scotia, annmariabenny9@gmail.com, (902)-919-4624
Timeline
E-commerce Customer Service Associate
Walmart Inc.
11.2023 - Current
BRANCH DEVELOPMENT EXECUTIVE
Axis Bank Limited
06.2020 - 09.2023
Bachelor Of Science - Mathematics And Computer Science
MAHATMA GANDHI UNIVERSITY
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