Abin Raj Veluthedathu
Niagara Falls,Canada
Summary
Organized, collaborative, and highly skilled with computer. Demonstrated history of networking and programming. A strong engineering professional with a diploma in Computer Engineering Technician . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
Work History
Front Desk Receptionist
Marriott Fallsview & Spa
NIAGARA FALLS, ON
08.2022 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Coordinated reservations and ensured seamless room assignments for guests.
- Handled guest complaints professionally, ensuring satisfactory resolutions.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Completed basic bookkeeping and document filing.
- Responded to inquiries and room requests made online, by phone, and via email.
Front Desk
Mango Meadows Agricultural theme park
12.2021 - 06.2022
- Assisted guests with check-ins, inquiries, and issue resolution.
- Provided prompt and clear responses to guest inquiries via phone, enhancing overall guest satisfaction. and email inquiries, providing timely and clear responses.
- Managed customer reservations and scheduled bookings for smooth park operations.
- Handled cash transactions and payment processing accurately.
- Managed high visitor traffic with strong multitasking and organizational skills.
- Analyzed guest feedback to identify service improvement areas, contributing to enhanced guest experience.
- Maintained updated knowledge through continuing education and advanced training.
Help Desk Representative(Apprenticeship)
Akshayae Centre
06.2019 - 07.2020
- Delivered seamless customer support for digital public services.
- Provided G2C, G2B, and B2C digital services to enhance citizen access to e-governance.
- Managed e-District services, ensuring smooth access to government schemes.
- Facilitated welfare scheme enrollments, including RSBY & CHIAK.
- Managed data entry for farmers, processed SC/ST pre-metric scholarship applications, and facilitated labor welfare Aadhaar seeding.
- Processed utility bill payments, university fee transactions, and Haj registrations.
- Supported skill development and employment schemes through digital assistance, enhancing user engagement.
- Ensured effective customer support for digital public services, improving user satisfaction and access.
- Provided digital support for various skill development and employment schemes.
Education
COMPUTER ENGINEERING TECHNICIAN -
NIAGARA COLLEGE
NIAGARA FALLS, ON, CANADASkills
- Customer support
- Customer service
- Technical support
- Data entry
- Administrative tasks
- Document creation
- Presentation creation
- Software applications
- Website management
- Basic electricals
- Cloud Computing
- Network troubleshooting
- Basic networking
- Network basics
- Office networking
- Basic troubleshooting
- Wireless communication
- IPv4,IPv6
- Basic technology
- Internet basics
- Networking concepts
- Technical knowledge
- Device management
- Basic programming
- Basic coding
- Visual design
- Basic electronics
- Basic electricals
- Electrical basics
- Database basics
- Printing
- Hardware basics
- Basic assembly
- Assembly skills
- Safety awareness
- Power management
- Problem solving
- Power management
- Assembly skills
Timeline
Front Desk Receptionist
Marriott Fallsview & Spa
08.2022 - Current
Front Desk
Mango Meadows Agricultural theme park
12.2021 - 06.2022
Help Desk Representative(Apprenticeship)
Akshayae Centre
06.2019 - 07.2020
COMPUTER ENGINEERING TECHNICIAN -
NIAGARA COLLEGE
Projects
To establish a networking solution using Window server 2019 for Motel Business, Network Design, VLAN Setup, VPN Configuration, DHCP Setup, Print Services, Firewall Security, OU Allocation, Resource Allocation, Problem Solving, Hardware Integration, Remote Access, User Management, IP Management
Reference
Upon request
Projects
To establish a networking solution using Window server 2019 for Motel Business, Network Design, VLAN Setup, VPN Configuration, DHCP Setup, Print Services, Firewall Security, OU Allocation, Resource Allocation, Problem Solving, Hardware Integration, Remote Access, User Management, IP Management
Reference
Upon request