Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABIN ALIAS

Truro,NS

Summary

To bring my strong sense of dedication, motivation, responsibility and to utilize my knowledge and skills to become a great asset to your organization. Personable and dedicated Customer Service Representative with extensive experience in hotel industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative / Night Audit

BEST WESTERN GLENGARRY
Truro, NS
06.2022 - Current
  • Auditing, balancing and verifying daily revenue documentation
  • Manage large amount of incoming phone calls
  • Keep records of customer interactions, process customer accounts and file documents
  • Handle customer complaints, provide appropriate solutions and alternative within the time limits and follow ups to ensure resolution
  • Managing the hotel’s inventory of reservations, room assignments and vacancies
  • Greeting guests, checking them into rooms, assisting with check-outs and providing guests with information
  • Balancing cash drawers record errors and reconcile receipts
  • Promoting hotel services and features.

BAKER

FARMHOUSE BAKERY
Debert, NS
10.2021 - Current
  • Bake mixed doughs and batters
  • Ensure quality of the products meets established standards
  • Operate machinery
  • Maintain inventory and records of ingredients, if requested
  • Draw up production schedule to determine type and quality of the goods to produce
  • Frost and decorate baked goods
  • Ensure the products are labelled properly and send to the respective customers.

Customer Service Representative

DOMINOS
Barrie, ON
01.2021 - 10.2021
  • Respond to customer enquiries via telephone and help with ordering and with complaints
  • Monitor inventory and communicate with manager when stock and supplies are running low
  • Package pizza neatly when they come out of the oven
  • Follow all relevant food health and safety requirements
  • Assisting in maintaining a clean and sanitary workplace
  • Respond to customer enquiries via telephone and help with ordering and with complaints.

Education

Computer System Technician – Networking -

Georgian College

Certificate Course in Hardware and Networking -

G-TEC

Grade 12 -

Mar Basil Higher Secondary School

Skills

  • Inbound and Outbound Calling
  • Data Collection
  • Paperwork Processing
  • Account updating
  • Information Security
  • Data Entry
  • Report Generation
  • Call Management
  • Complaint resolution
  • Microsoft Outlook
  • Retail sales customer service
  • High-energy attitude
  • Problem Resolution
  • Critical Thinking
  • Account Management
  • Adaptive team player
  • Microsoft Excel
  • Multi-Task Management
  • Active Listening
  • Office equipment proficiency
  • Document Control
  • Customer Service
  • Microsoft Office Suite
  • Service Upselling
  • Staff Training
  • Positive and professional
  • Customer Relations
  • Spreadsheets
  • Customer Relationship Management (CRM)
  • Report Preparation
  • Product Sales
  • Technical Support
  • Complaint Handling
  • Payment Processing

Timeline

Customer Service Representative / Night Audit

BEST WESTERN GLENGARRY
06.2022 - Current

BAKER

FARMHOUSE BAKERY
10.2021 - Current

Customer Service Representative

DOMINOS
01.2021 - 10.2021

Computer System Technician – Networking -

Georgian College

Certificate Course in Hardware and Networking -

G-TEC

Grade 12 -

Mar Basil Higher Secondary School

Similar Profiles

CREATE PROFILE
ABIN ALIAS