ABIMBOLA OYEDUN
Brantford,CA
Summary
Dedicated personnel with extensive experience in customer service and administration. Committed to fostering strong relationships and providing personalized support to contribute effectively to the team. Ensuring smooth coordination of tasks to enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Office Administrator
Easy Financial Services
01.2022 - 01.2023
- Greeted guests and employees, providing information and direction as needed
- Acted as the primary point of contact for all incoming business related phone calls and communications
- Successfully managed professional and personal calendars, including scheduling meetings, appointments, and planning events while providing daily briefings
- Prepared meeting materials, took accurate minutes, and distributed them to relevant stakeholders, ensuring efficient communication
- Handled expense management, maintaining accuracy and timely processing of expense reports
- Drafted, edited, and proofread correspondence and documents, consistently maintaining a high level of attention to detail
- Established and maintained organized physical and electronic filing systems, ensuring easy access and confidentiality of sensitive information
- Collaborated effectively as a valued team member, fostering positive relationships and open communication among colleagues
- Provided comprehensive administrative support to the executive team, managing emails and communications
- Demonstrated outstanding coordination skills, ensuring efficient workflow and timely completion of tasks and projects
- Acted as a primary point of contact, facilitating internal and external communications on behalf of the business
- Maintained, updated, and tracked all forms of correspondence, prioritizing accuracy and confidentiality
- Assisted in the creation and execution of presentations, enhancing the visual and informational impact
- Coordinated various meetings, including customer visits and departmental gatherings
- Managed mail and courier services, ensuring timely distribution and outgoing shipments
- Coordinated team communications and assisted in planning events
Customer Service Representative
Guaranty Trust Bank Plc
01.2017 - 01.2021
- Provided exceptional customer service to current and prospective customers, addressing inquiries and offering tailored solutions to optimize customer outcomes
- Collaborated with team members to troubleshoot scenarios, ensuring process compliance and effectiveness in alignment with key performance indicators
- Achieved high customer satisfaction scores through the delivery of excellent customer service and solutions, contributing to subscriber growth and reduced churn
- Demonstrated expertise in promoting and upselling products and services to both new and existing customers
- Efficiently managed customer chats, addressing questions, providing customized solutions, and highlighting the advantages of the organization's products and services
- Proactively retained customers expressing intent to cancel or downgrade services, effectively resolving issues and communicating value
- Accurately inputted customer data using prescribed applications for various service requests.
Education
Ontario Graduate College Certificate - Management And Leadership Development
Conestoga College
Brantford, Canada04.2024
Higher National Diploma - Business Administration
Kwara State Polytechnic
Ilorin, Nigeria07.2014
Skills
- Effective Communicator & Collaborator
- Budget and Expense Management
- Detailed Oriented
- Problem Solving
- Result Focused
- Customer Service
- Technical
- Microsoft Office Suite
- Data Entry
Affiliations
- Canadian Institute of Management
Certification
Standard First Aid and CPR-C
Timeline
Administrative Assistant/Office Administrator
Easy Financial Services
01.2022 - 01.2023
Customer Service Representative
Guaranty Trust Bank Plc
01.2017 - 01.2021
Ontario Graduate College Certificate - Management And Leadership Development
Conestoga College
Higher National Diploma - Business Administration
Kwara State Polytechnic
Standard First Aid and CPR-C
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