ABIMBOLA HASSAN
Thornhill,ON
Summary
I am an energetic, vibrant and result-oriented professional with sound skills and experiences in diverse disciplines like customer care services, public relations, marketing and advertising. For years, I have developed strong communication and marketing skills that have enabled me to build a record of sustained organizational improvement. I am computer literate and I thrive on challenge and change, and I look forward to take up a challenging career goal with honesty, loyalty and best performance; and to transform my experiences, skills and abilities into value for dilemma restrain. Highly-driven client relationship manager with strong background in meeting customer service, sales and business development objectives. Astute professional versed in assessments, procedures and regulatory guidelines. Demonstrated team player and contributor facilitating achievement of corporate goals, client satisfaction and effective sales process management.
Overview
10
10
years of professional experience
Work History
Client Relationship Manager
Braintree Solicitors Ikoyi, Lagos State
Lagos, Nigeria
01.2020 - 05.2024
- Attending to existing and potential clients to gather initial information and directing them to the appropriate attorney.
- Serving as on-call to respond to initial inquiries from clients and prospective clients.
- Scheduling appointments and meeting with clients to sign up with the firm.
- Sending reminder emails to clients and attorneys on a scheduled meeting.
- Assisting clients prepare legal documents following specific templates.
- Collating relevant client information to determine viability of potential cases when working under the firm's attorney.
- Building and maintaining strong relationships with customers and clients in line with firm culture.
Customer Care Executive
Nestle Nigeria Limited Plc (Lagos State)
Lagos, Nigeria
01.2018 - 01.2020
- Reaching out to distributors and customers for order completion, confirmation and assistance
- Maintaining customer relationships
- Manage large amounts of incoming calls
- Actively looking for possibilities to upsell and cross-sell to existing customers
- Consistently meet revenue goals in accordance with organizational goals
- Identify and assess customers’ needs and provide insightful solutions to meet their respective needs
- Give customers update on their receivable account (accrual) following the accounting departments instructions
- Reporting and operations
- Overseeing pre- to post-sales support activities for the designated goods and regions while guaranteeing the greatest level of customer’s satisfaction.
Customer Care Executive (Telemarketing)
Air France (KLM), (Lagos State)
Lagos, Nigeria
01.2014 - 01.2016
- Reaching out to existing and new customers (via call) with new discounted offers that might pick their interest
- Provide basic technical support for clients on a wide range of company products, and resolve issues on lost baggage (93% success rate)
- Consistently meet revenue goals in accordance with organizational goals
- Actively looking for possibilities to upsell and cross-sell to existing customers
- Management of customer relationships (via call)
- Recognize customer needs and provide insights for improving the flight schedules and routes based on interactions with and feedback from customers
- Management of customer flight pattern and accounts
- Reporting and operations
- Accomplishments (Air France): Consistently exceeded daily sales targets by 15-35%
- Suggested a new tactics to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
- Met monthly sales goals for 8 months straight
- Received an average 85% customer satisfaction rating, 15% higher than company average
- Won a second-to-non service delivery in all interactions with customers.
Education
Bachelor (B.Sc) in Politics and International Relation -
Lead City University, Oyo State (Nigeria)
Oyo State, Nigeria06-2014
Senior Secondary School Certificate (S.S.C.E) -
Federal Government Girls College, Omu-Aran, Kwara State (Nigeria)
01.2006
First Leaving School Certificate -
A.O.C.O.E.D Staff School, Lagos State
01.2000
Skills
- Good Team Administration
- Communication and Interpersonal Skills
- Self-Motivated and Target Oriented
- Physical and Mental Alertness
- Travel coordination
- Billings and Telemarketing
- Legal Documentation
- Back and Front Office Operations
- Staff Supervision/Training
- Effective In Meeting up with Deadlines and in the use of Initiatives
References
- S. K. IDOWU (Principal Partner), Braintree Solicitors Ikoyi, Lagos State, +2348034079728, sk.idowu@braintreesolicitors.com
- Dr. Abdullahi Yushau Ekundayo (Lecturer), Usmanu Danfodiyo University, Sokoto, +2348069783412, abdullahi.ekundayo@udusok.edu.ng
Hobbies and Interests
- Researching
- Reading
- Creativity
- Meditating
- Travelling
- Cooking
- Music
- Meeting People
Training
POISE, Communication Skills & Customer Service Program, Lead City University, Oyo State (Nigeria), 2014-01-01, Personal Effectiveness and Time Management, Effective Business Communication skills, Customer Relations
Timeline
Client Relationship Manager
Braintree Solicitors Ikoyi, Lagos State
01.2020 - 05.2024
Customer Care Executive
Nestle Nigeria Limited Plc (Lagos State)
01.2018 - 01.2020
Customer Care Executive (Telemarketing)
Air France (KLM), (Lagos State)
01.2014 - 01.2016
Bachelor (B.Sc) in Politics and International Relation -
Lead City University, Oyo State (Nigeria)
Senior Secondary School Certificate (S.S.C.E) -
Federal Government Girls College, Omu-Aran, Kwara State (Nigeria)
First Leaving School Certificate -
A.O.C.O.E.D Staff School, Lagos State
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