Open To Work
Abimbola Arabambi
London,ON
Work Preference
Summary
Senior Scrum Master with expertise in leading cross-functional Agile teams to deliver high-quality digital solutions. Focus on enhancing delivery predictability and reducing rollover work by up to 30%. Skilled in coaching teams on Agile best practices, utilizing tools like JIRA and Azure DevOps for effective backlog management and sprint planning.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Senior Scrum Master
Allstate Insurance Canada
Ontario, Ontario
06.2023 - 04.2026
- Led Agile delivery for 3–4 concurrent Scrum teams - team size ranging from 10 to 13 resources - supporting enterprise insurance platforms, enabling predictable and compliant delivery in a regulated environment.
- Drove consistent adoption of Scrum and SAFe practices, improving sprint predictability and reducing rollover work by ~25–30% over four quarters.
- Facilitated PI Planning, Scrum-of-Scrums, dependency mapping, and release planning, enhancing cross-team visibility and minimizing late-stage delivery issues.
- Partnered with compliance and risk teams to embed SOX controls into Agile ceremonies and Jira workflows, maintaining 100% audit readiness without disrupting sprint cadence.
- Coached teams on backlog refinement techniques, resulting in clearer acceptance criteria and improving sprint goal achievement from ~70% to 85–90%.
- Implemented flow-based metrics (cycle time, throughput, WIP), helping teams reduce average cycle time by ~20% through better work slicing and WIP discipline.
- Designed and maintained Agile dashboards (eazyBI, Google Data Studio) for leadership, providing clear insights into delivery health, risks, and capacity planning.
- Identified and removed systemic impediments related to tooling, handoffs, and dependencies, contributing to a 30–35% reduction in recurring sprint blockers.
- Collaborated with DevOps teams to strengthen CI/CD adoption, reducing manual deployment steps and improving deployment success rates by ~15–20%.
- Championed test automation and quality engineering practices, helping teams reduce escaped defects by ~25% across multiple releases.
- Coached Product Owners on roadmap alignment, incremental planning, and stakeholder communication to balance delivery commitments with technical capacity.
- Promoted psychological safety and conflict resolution techniques, leading to higher team engagement scores and fewer escalations.
Scrum Master
Allstate Insurance Canada
Ontario, Ontario
10.2021 - 05.2023
- Coached teams on Scrum values and empirical process control, improving commitment reliability and reducing sprint spillover by ~20%.
- Facilitated core Scrum ceremonies, fostering consistent cadence, effective time-boxing, and active team participation.
- Worked closely with Product Owners to refine epics and user stories, improving backlog readiness and reducing mid-sprint clarification requests.
- Tracked delivery risks, impediments, and dependencies, escalating issues early to mitigate sprint and release slippage.
- Monitored Agile metrics (velocity, burndown, cycle time) and coached teams on interpreting trends rather than gaming numbers.
- Enhanced sprint reviews by emphasizing business outcomes over task completion, boosting stakeholder engagement.
- Partnered with Agile Coaches to improve team maturity, progressing teams from early-stage Scrum adoption to stable, predictable delivery.
- Encouraged better estimation and slicing techniques, reducing oversized stories and improving flow consistency.
- Helped teams adapt to remote and hybrid work models while maintaining collaboration and accountability.
- Supported incremental release planning, helping teams meet quarterly delivery commitments more reliably.
- Introduced lightweight Kanban practices for support work, improving visibility and reducing unplanned work disruption.
- Supported 2 Scrum teams with team size of 13 and 14 resources, delivering business-critical insurance applications within a SOX-regulated environment.
Scrum Master
BusyQA Inc
Mississauga, Canada
08.2020 - 09.2021
- Led a cross-functional Agile team as Scrum Master, delivering QA and testing solutions for external clients.
- Facilitated sprint planning, daily stand-ups, sprint reviews, demos, and retrospectives in a fully remote environment.
- Managed sprint and product backlogs in Jira, ensuring priorities reflected client needs and contractual commitments.
- Facilitated backlog refinement sessions, helping Product Owners break down epics into well-defined, testable user stories.
- Enhanced sprint predictability by 15–20% through effective story sizing and clear sprint goals.
- Monitored sprint progress using burndown and burn-up charts, proactively addressing slippage risks.
- Supported scope negotiation with stakeholders to balance timelines, quality, and delivery expectations.
- Coached teams on Scrum fundamentals and collaboration, fostering greater ownership of commitments.
- Encouraged self-organization and servant leadership, reducing reliance on external direction for day-to-day execution.
- Identified and removed impediments related to unclear requirements and environment readiness.
- Improved communication between QA, development, and client stakeholders, reducing rework caused by misunderstandings.
- Cultivated continuous improvement mindset, resulting in actionable retrospective insights that improved workflow.
- Mississauga Canada
Jr. Scrum Master
Rogers Communications
Toronto
02.2019 - 07.2020
- Facilitated Scrum ceremonies, ensuring consistency and alignment across technical and non-technical participants.
- Assisted teams in applying Scrum practices in a large-scale telecom environment with multiple stakeholders.
- Collected and analyzed Agile metrics (velocity, burndown, cycle time) to support delivery forecasting.
- Prepared and shared delivery updates with leadership, improving transparency and expectation management.
- Supported Agile teams delivering initiatives across software development, customer support automation, and network operations.
- Supported DevOps collaboration by improving coordination between development, testing, and operations teams.
- Helped teams manage competing priorities and operational interruptions common in telecom environments.
- Assisted in resolving delivery impediments related to dependencies with infrastructure and operations teams.
- Promoted continuous improvement through retrospectives, leading to incremental workflow and communication improvements.
- Encouraged cross-functional collaboration between IT, operations, and business units.
- Supported adoption of Agile practices within partially waterfall-aligned programs.
- Improved sprint review quality by emphasizing working solutions and customer impact.
- Helped teams maintain delivery momentum during organizational and priority changes.
- Fostered a positive team environment focused on respect and accountability.
- Supported gradual improvement in delivery predictability across initiatives.
- Coordinated team activities in Toronto
Agile Project Manager
Huawei Technologies
02.2017 - 03.2018
- Worked within a fast-paced telecom environment delivering Value Added Services (VAS) products, where delivery timelines were impacted by frequent requirement changes and multi-vendor dependencies.
- Led Agile delivery for cross-functional technology teams by establishing Scrum ceremonies and clear delivery cadences, resulting in more predictable iteration outcomes.
- Facilitated daily stand-ups to surface blockers early, reducing unresolved impediments and improving team responsiveness to delivery risks.
- Planned and facilitated sprint reviews and retrospectives, enabling teams to gather actionable stakeholder feedback and implement incremental process improvements.
- Ensured adherence to Agile frameworks and documentation standards, enhancing traceability and delivery transparency.
- Partnered with Product Owners to maintain prioritized, visible backlogs, helping teams focus on the highest-value features first.
- Supported backlog refinement and estimation activities, improving sprint planning accuracy and reducing mid-sprint scope changes.
- Coached team members on Agile values and collaboration practices, fostering accountability and ownership of delivery commitments.
- Organized and facilitated product demos with internal and external stakeholders, improving visibility into delivered functionality.
- Identified delivery risks related to dependencies, environments, and external vendors, escalating early to minimize schedule impact.
- Supported adoption of continuous testing and acceptance-driven development practices, contributing to fewer late-stage defects.
- Acted as a bridge between technical teams and business stakeholders, improving clarity of requirements and reducing rework.
- Ensured delivery outcomes aligned with customer expectations by validating acceptance criteria and demo feedback.
- Guided teams in shifting from task-based execution to value-focused delivery, improving stakeholder confidence in progress.
- Maintained delivery cadence amid changing requirements by facilitating backlog reprioritization instead of re-planning entire releases.
- Supported release readiness activities, ensuring agreed quality and acceptance standards were met before deployment.
- Contributed to continuous improvement by applying lessons learned to subsequent sprints and releases.
VAS Product Manager
Huawei Technologies
03.2015 - 01.2017
- Managed end-to-end delivery of telecom Value Added Services (VAS) projects across multiple regions and customer accounts.
- Coordinated scope, schedule, cost, and risk management to ensure on-time project delivery within agreed constraints.
- Worked closely with cross-functional teams (engineering, QA, operations, vendors) to translate customer requirements into executable delivery plans.
- Developed detailed project plans and forecasts, enhancing visibility into timelines, dependencies, and resource allocation.
- Managed vendor relationships and procurement activities, ensuring third-party deliverables aligned with project schedules.
- Identified and tracked project risks, implementing mitigation strategies to reduce delivery disruptions.
- Led formal change request processes, ensuring scope changes were assessed, approved, and communicated clearly.
- Coordinated User Acceptance Testing (UAT) with QA teams and customers, ensuring solutions met business and technical requirements.
- Monitored project performance against plans and proactively addressed variances.
- Reported project status, risks, and progress to PMO and senior stakeholders on a regular cadence.
- Improved internal coordination by clarifying roles, responsibilities, and handoff points between teams.
- Reduced delivery delays caused by siloed communication through regular cross-team alignment sessions.
- Ensured projects met contractual obligations and agreed quality standards before handover.
- Managed issue resolution throughout the project lifecycle, balancing customer expectations and technical constraints.
- Maintained strong stakeholder relationships through clear communication and effective expectation management.
- Supported go-live and post-release stabilization activities to ensure smooth transitions to operations.
- Applied lessons learned to improve planning and execution of subsequent projects.
IT Project/Operations Support
MAAB IT Solutions
01.2013 - 02.2015
- Provided operational support for business-critical IT systems, ensuring continuity of service for customers.
- Facilitated incident and issue resolution by collaborating with technical teams and vendors to restore service promptly.
- Monitored system availability and performance metrics to identify early signs of degradation.
- Conducted root cause analysis to identify and address issues, preventing recurrence and enhancing system reliability.
- Recommended process improvements to improve operational efficiency and reduce recurring issues.
- Supported stakeholder communications related to incidents, changes, and system performance.
- Supported change and release activities, ensuring readiness and communication before deployment.
- Coordinated logistics, schedules, and resource procurement for multiple IT projects to ensure timely delivery.
- Helped maintain system stability and uptime by supporting proactive monitoring efforts.
- Coordinated with vendors and service providers to resolve technical and operational issues.
- Tracked operational issues, trends, and recurring problems for reporting purposes.
- Supported continuous improvement initiatives across operations and service delivery.
- Participated in management meetings and contributed operational insights and recommendations.
- Assisted with compliance-related documentation and audits.
- Helped ensure adherence to operational procedures and standards.
- Provided hands-on technical support to meet service expectations.
- Contributed to maintaining customer satisfaction through timely and effective support.
NOC Engineer
Vodacom Business ISP
06.2010 - 01.2013
- Monitored telecom network infrastructure including VSAT and BWA systems to ensure service availability.
- Maintained network availability and reliability across multiple customer sites.
- Supported remote configuration and maintenance of iDirect VSAT and BWA equipment.
- Supported ATM VSAT installations for banking clients, ensuring secure and reliable connectivity.
- Investigated system alerts and performance anomalies to identify root causes.
- Responded to escalated incidents from the Help Desk, prioritizing issues based on impact and urgency.
- Initiated incident management processes, restoring services within defined SLAs.
- Supported production issue management during outages and service degradations.
- Coordinated incident resolution with internal teams and vendors, ensuring timely problem resolution.
- Escalated complex issues appropriately to minimize downtime.
- Documented incidents, resolutions, and corrective actions for knowledge sharing.
- Communicated incident status and resolution updates to stakeholders.
- Participated in service improvement initiatives, contributing to enhanced network stability.
- Ensured adherence to operational procedures and escalation protocols.
- Worked closely with field engineers to resolve on-site network issues at remote locations.
- Contributed to improved response times through proactive monitoring.
- Maintained strong customer service focus during high-pressure incidents.
Education
Optimal Product Management -
ProductSide
01.2025
Digital Product Mindset -
Galvanise
01.2025
Advanced Professional Scrum Master -
01.2023
SAFe5 Scrum Master & SAFe6 Scrum Master -
01.2023
CSM-Certified Scrum Master -
01.2021
ITIL v4 Training session -
01.2020
PMI Project Management Professional -
01.2014
BSc in Electronics/Computer Engineering - 2nd Class Upper Hons.
Lagos State University
Lagos01.2011
Skills
- Agile Transformation
- Team Empowerment
- Team Dynamics
- Backlog Management
- Sprint Planning
- Agile Training
- Sprint Reviews
- Retrospectives
- Process improvement
- Stakeholder engagement
- Kanban
- SAFe
- Agile management
- Scrumban
- Jira
- Confluence
- Azure DevOps
- VersionOne
- EazyBI
- Agile Metrics & KPI Dashboards
- Flow Metrics
- Agile Metrics & Reporting
- Agile metrics dashboards
- CI/CD Practices
- Test Automation
- Release strategy
- TDD
- DevOps
- Delivery Predictability
- Automated Testing
- Agile Quality Assurance
- WIP Management
- Dependency Management
- Risk Mitigation
- Continuous improvement
- Stakeholder Management
- Stakeholder Communication
- Cross-Functional Alignment
- Collaboration
- Team facilitation
- Cross-functional facilitation
- Agile reporting
- Facilitation
- Conflict Resolution
- Coaching & Mentoring
- Communication
- Active Listening
- Emotional Intelligence
- Growth Mindset
- Agile Leadership
- Dashboard analytics
- Adaptive planning
- CI/CD teamwork
- Dashboard Reporting
- KPI Tracking
- CI/CD Collaboration
- Workflow Visualization
- Retrospective review
- Team facilitation
- Scrum framework expertise
- Product backlog management
Certification
- PMP - Project Management Professional
- Certified SAFe6.0 Scrum Master
- PSM 1 - Professional Scrum Master 1
- PSM 2 - Professional Scrum Master 2
- Certified SAFe6.0 POPM
Accomplishments
- Led the transition from traditional, milestone-based delivery to Agile ways of working across multiple teams by introducing consistent Scrum cadences, backlog discipline, and incremental planning, resulting in ~30% improvement in delivery predictability over the first year.
- Established stable sprint rhythms and release cadences, reducing last-minute planning changes and improving confidence in short-term delivery commitments.
- Coached teams on empirical planning and forecasting, enabling more accurate sprint commitments and reducing over-commitment and rollover work by ~25–30%.
- Improved delivery flow by introducing work-in-progress limits and better story slicing practices, contributing to a 20–25% reduction in average delivery lead time.
- Optimized Scrum ceremonies by clarifying objectives, time-boxing discussions, and reinforcing team working agreements, leading to 30–35% fewer recurring sprint blockers.
- Improved the effectiveness of retrospectives by shifting focus from discussion to action, with 70–80% of improvement actions completed within subsequent sprints.
- Strengthened cross-team collaboration by facilitating dependency mapping and alignment sessions, reducing delays caused by unplanned dependencies.
- Partnered closely with Product Owners to improve backlog quality through regular refinement, clearer acceptance criteria, and better prioritization, increasing sprint goal achievement from ~65% to consistently above 85%.
- Supported Product Owners in balancing delivery commitments with technical capacity, reducing scope churn and mid-sprint priority changes.
- Introduced lightweight prioritization techniques to help teams focus on highest-value work, improving stakeholder alignment and delivery focus.
- Supported Agile adoption within non-technical and business teams by tailoring Agile practices to their workflows, resulting in 50–60% consistent adoption of core Agile practices within two to three quarters.
- Delivered targeted coaching and workshops for business stakeholders, improving understanding of Agile roles, expectations, and delivery trade-offs.
- Enabled greater team ownership by reinforcing servant leadership principles and clarifying decision boundaries, reducing management dependencies by ~20–25% during sprint execution.
- Encouraged teams to take accountability for delivery risks and impediments, leading to faster issue identification and resolution.
- Conducted structured Agile maturity assessments to identify gaps in planning, collaboration, and continuous improvement practices.
- Delivered follow-up coaching and improvement plans, progressing teams from early-stage maturity (~2.5) to stable, repeatable delivery (~3.8 out of 5) over multiple quarters.
- Standardized Definition of Ready and Definition of Done across teams to improve backlog readiness and quality expectations.
- Reduced rework and clarification delays by improving readiness criteria, contributing to a 25–30% reduction in escaped defects.
- Improved sprint reviews by focusing on delivered outcomes rather than task completion, increasing stakeholder engagement and feedback quality.
- Strengthened transparency through clearer reporting and communication, resulting in fewer delivery surprises and higher stakeholder confidence in Agile execution.
Volunteer Experience
- The FamilyHub Foundation, 2023 - Present
- Rogers Communications – Food bank Drive, 2020
Skill Sets
Agile Leadership, Servant Leadership, Emotional Intelligence, Active Listening, Communication, Coaching & Mentoring, Conflict Resolution, Facilitation, Continuous improvement, Stakeholder Communication, Collaboration, Growth Mindset, Agile Project Management, Scrum, Kanban, SAFe, Nexus, Jira, Confluence, Azure DevOps, VersionOne, eazyBI, Agile Metrics & KPI Dashboards, Flow Metrics, Value Stream Mapping, Release Planning, Roadmap Execution, DevOps, CI/CD Practices, Test Automation, Quality Engineering, TDD, Continuous Testing, Agility, Scrum, Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, Agile Coaching, Continuous Improvement, Backlog Management, Cross-Functional Facilitation, Agile Metrics & Reporting, Scrumban, Workflow Visualization, WIP Management, Cycle Time Optimization, Throughput Tracking, Dependency Management, Risk Mitigation, Delivery Predictability, Azure DevOps (Boards, Pipelines, Analytics), Jira, Confluence, Dashboard Reporting, KPI Tracking, CI/CD Collaboration, Servant Leadership, Stakeholder Management, Coaching & Mentoring, Conflict Resolution, Communication, Cross-Functional Alignment
Timeline
Senior Scrum Master
Allstate Insurance Canada
06.2023 - 04.2026
Scrum Master
Allstate Insurance Canada
10.2021 - 05.2023
Scrum Master
BusyQA Inc
08.2020 - 09.2021
Jr. Scrum Master
Rogers Communications
02.2019 - 07.2020
Agile Project Manager
Huawei Technologies
02.2017 - 03.2018
VAS Product Manager
Huawei Technologies
03.2015 - 01.2017
IT Project/Operations Support
MAAB IT Solutions
01.2013 - 02.2015
NOC Engineer
Vodacom Business ISP
06.2010 - 01.2013
Optimal Product Management -
ProductSide
Digital Product Mindset -
Galvanise
Advanced Professional Scrum Master -
SAFe5 Scrum Master & SAFe6 Scrum Master -
CSM-Certified Scrum Master -
ITIL v4 Training session -
PMI Project Management Professional -
BSc in Electronics/Computer Engineering - 2nd Class Upper Hons.
Lagos State University