Abimbola Agboola
Ottawa,Ontario
Summary
Dynamic hospitality professional with extensive experience as a Hotel Manager at Delightsome Hotel, adept at enhancing guest relations and maintaining high cleaning standards. Proven track record in property management and effective problem-solving, consistently achieving top guest satisfaction through thoughtful service and proactive maintenance coordination.
Overview
12
12
years of professional experience
Work History
Airbnb Host
Self Employed Services
02.2024 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Housekeeping Supervisor
MT Cleaning and Technical Service
06.2019 - 04.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Hotel Manager
Delightsome Hotel
01.2013 - 12.2018
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Education
Diploma - Hotel, Motel, And Restaurant Management
Algonquin College
Ottawa, NoneBachelor Of Commerce - Human Resources Management
National Open University
Osogbo Nigeria06.2012
Skills
- Strong organization
- Effective problem solving
- Property management
- Guest relations
- Maintenance coordination
- Cleaning standards
Languages
Englishè
Native or Bilingual
French
Elementary
Timeline
Airbnb Host
Self Employed Services
02.2024 - Current
Housekeeping Supervisor
MT Cleaning and Technical Service
06.2019 - 04.2023
Hotel Manager
Delightsome Hotel
01.2013 - 12.2018
Diploma - Hotel, Motel, And Restaurant Management
Algonquin College
Bachelor Of Commerce - Human Resources Management
National Open University
Similar Profiles
Bushra KhokharBushra Khokhar
House Maker at Self Employed ServicesHouse Maker at Self Employed Services
Katerine LuligoKaterine Luligo
Licensed Nail Technician at Self Employed ServicesLicensed Nail Technician at Self Employed Services
Jahan Kasim AlstonJahan Kasim Alston
Manager, Projects General Contractor at Self Employed ServicesManager, Projects General Contractor at Self Employed Services