Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Ability Friday

Ability Friday

Toronto,ON

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

10
10
years of professional experience

Work History

Private Store Cleaner

Private Cleaning Service
04.2023 - 01.2024
  • Cleaned building floors by sweeping, mopping and scrubbing floors.
  • Handled equipment, chemicals and materials properly and with caution.
  • Used squeegees and cleaners to clean windows and glass partitions.
  • Adhered to company policies for appearance, thoroughness and facility security.
  • Maintained clean, neat and professional entrances.
  • Cleaning of almost 25 stores in Toronto such as; Dollarama and Shoppers Drug mart.

Customer Care Representative

Tropicana Mall
12.2021 - 03.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.

Warehouse Worker

Flour Mill
04.2019 - 10.2021
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing much pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Professional Home Cleaner

CLEANEAT
10.2013 - 01.2016
  • Changed bed linens and collected soiled linens for cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Polished glass surfaces and windows.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate of Science - Cyber Security

Toronto School of Management
Toronto, ON
01.2023

Bachelor of Arts - International Relations

Esae University
Benin Republic (ONLINE)
08.2022

Skills

  • Training and Development
  • Customer Relations
  • Contract Negotiation Expertise
  • Corporate Standards

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Private Store Cleaner

Private Cleaning Service
04.2023 - 01.2024

Customer Care Representative

Tropicana Mall
12.2021 - 03.2023

Warehouse Worker

Flour Mill
04.2019 - 10.2021

Professional Home Cleaner

CLEANEAT
10.2013 - 01.2016

Associate of Science - Cyber Security

Toronto School of Management

Bachelor of Arts - International Relations

Esae University

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Ability Friday