ABILI WOBO
Winnipeg,Manitoba
Summary
A result-oriented professional with adept communication, administrative, research and time management skills combined with 10 years of main stream and support experience in the legal field with a proven knowledge of public relations, litigation, legal research, file management and record keeping. Able to work under pressure and a reliable, hardworking and adaptable team player.
Overview
15
15
years of professional experience
Work History
NON-INSURED HEALTH BENEFIT ANALYST
Indigenous Services Canada
11.2023 - 05.2024
- Accounts verification, Processing invoices, Financial support services, Clerical support, Procurement, Inventory
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
CUSTOMER SERVICE REPRESENTATIVE
24/7 Intouch
04.2020 - 04.2021
- Beauty Advisor, Conflict resolution for customers, Interface with customers and company
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
ASSOCIATE
Kemka Gbasam & Associates
10.2014 - 11.2019
- Litigation, Drafting of legal documents such as deed of conveyance, Memorandum of Understanding, contracts, agreements etc., Legal advisory services, Monthly review and update of pending litigations, Issuance of litigation update to clients, Pre-trial meetings with representatives or potential witnesses of clients
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and optimized client base.
CLIENTS RELATIONS OFFICER
Kemka Gbasam & Associates
02.2009 - 10.2014
- First point of interface with clients, Collection and appraisal of briefs, In-house corporate legal services, Legal advisory, Drafting and review of contracts, MOUs etc, Interface with external counsel, Representation in court proceedings, Management of litigation profile, Interface with Government agencies, Interface with the public
Education
LEGAL ASSISTANT (Diploma) -
Herzing College
Winnipeg, Manitoba01.2022
Bachelor in Law - Law
Rivers State University
Port Harcourt, Rivers State, Nigeria05.2006
Bachelor of Laws (LLB) -
Rivers State University
Port Harcourt, Rivers State01.2006
Skills
- Microsoft Excel
- Compliance knowledge
- Benefits Administration
- Statistical modeling
Professionalbodies
Nigerian Bar Association (NBA)
Timeline
NON-INSURED HEALTH BENEFIT ANALYST
Indigenous Services Canada
11.2023 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
24/7 Intouch
04.2020 - 04.2021
ASSOCIATE
Kemka Gbasam & Associates
10.2014 - 11.2019
CLIENTS RELATIONS OFFICER
Kemka Gbasam & Associates
02.2009 - 10.2014
LEGAL ASSISTANT (Diploma) -
Herzing College
Bachelor in Law - Law
Rivers State University
Bachelor of Laws (LLB) -
Rivers State University
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