Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abilene Aregin

Richmond

Summary

Dynamic professional with a proven track record at El Roy’s ExpressMex Inc, excelling in customer service and operational efficiency. Skilled in dispatch software and active listening, I consistently enhanced customer satisfaction and streamlined processes, ensuring timely order fulfillment and adherence to food safety protocols. Committed to fostering strong relationships and training new hires for success.

Overview

13
13
years of professional experience

Work History

Dispatcher/ Cashier

El Roy’s ExpressMex Inc
07.2017 - 12.2025

Achieved timely order fulfillment through effective management of food packaging processes. Maintained rigorous food safety protocols to protect product integrity. Cultivated a clean and organized workspace to optimize operational efficiency. Enhanced customer satisfaction by delivering outstanding service tailored to individual needs.

Provided detailed information on food ingredients to support safe dining experiences for customers with allergies.

Monitored and communicated with kitchen team to guarantee correct food preparation aligned with customer expectations.

Store Manager's Assistant

Creative Wireless/Metro PCSInc
05.2013 - 06.2017
  • Managed daily store activities, focusing on delivering exceptional customer service and support.
  • Monitored stock levels and facilitated replenishment strategies to maintain inventory accuracy and availability.
  • Developed engaging training materials focused on boosting team performance and deepening product understanding.
  • Designed and arranged promotional displays while implementing merchandising strategies to support sales growth.
  • Managed cash handling protocols, verifying accuracy in transactions and deposits.
  • Implemented strategies to enhance customer satisfaction by providing attentive service and swiftly addressing concerns.
  • Collaborated on strategic planning and execution of seasonal sales initiatives to attract customers and elevate sales performance.
  • Executed impactful visual merchandising strategies to elevate customer engagement and increase store sales.
  • Analyzed operational challenges and partnered with store manager to create actionable strategies for improvement.
  • Promoted a supportive work culture through the development of strong interpersonal connections with colleagues and by serving as a role model.
  • Evaluated and refined opening and closing procedures, proposing enhancements to streamline daily operational efficiency.
  • Provided comprehensive guidance to new hires on company policies and customer service excellence, facilitating a smooth transition into their roles.
  • Implemented visual merchandising techniques to showcase new products and drive promotional engagement.

Waiter

La Pińata Restaurant
03.2015 - 01.2017
  • Delivered outstanding customer service to elevate dining experiences.
  • Facilitated menu recommendations tailored to guest preferences and dietary requirements.
  • Executed accurate processing of customer orders utilizing point-of-sale system.
  • Facilitated collaboration with kitchen staff to guarantee prompt meal delivery.
  • Ensured cleanliness and organization of dining area to uphold health standards.
  • Oversaw high volume of customers during peak hours, ensuring prompt and efficient service delivery.
  • Executed effective multitasking strategies to oversee multiple tables concurrently.
  • Exhibited composure and professionalism while addressing challenging customer interactions and managing high-pressure shifts.
  • Facilitated efficient service during peak hours by collaborating with fellow servers to clean and reset tables promptly.
  • Executed prompt resetting and cleaning of tables post-customer departure to facilitate efficient turnaround.
  • Managed cash transactions with precision, ensuring accurate accounting and minimizing end-of-shift discrepancies.
  • Adhered to company policies regarding uniform standards, punctuality, and professionalism.
  • Facilitated customer decision-making by sharing in-depth knowledge of menu items and flavor profiles.
  • Organized napkin folding and silverware preparation to ensure sufficient supply for host station.

Education

No Degree -

Terra Linda High
Terra Linda CA

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Customer relations
  • Updating logs
  • Training new hires
  • Multitasking
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher/ Cashier

El Roy’s ExpressMex Inc
07.2017 - 12.2025

Waiter

La Pińata Restaurant
03.2015 - 01.2017

Store Manager's Assistant

Creative Wireless/Metro PCSInc
05.2013 - 06.2017

No Degree -

Terra Linda High
Abilene Aregin