Abigayle Murray
Fredericton,Canada
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
5
5
years of professional experience
Work History
Client Service Coordinator
Dr. Andrea Hickey Medical Aesthetics
09.2024 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
Floor Supervisor
Dos Toros Taqueria
04.2024 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Lead Laboratory Scientist
Thermtest Instruments, Inc.
05.2023 - 09.2024
- Demonstrated self-motivation and independence as a Lead Laboratory Scientist by conducting comprehensive thermal property analyses on client-provided samples, ensuring accurate data analysis
- Produced detailed reports within specified timeframes, showcasing diligence and commitment to delivering high-quality results
- Lead the development and implementation of quality control procedures, contributing to the enhancement of laboratory operations and ensuring consistency and accuracy in results
- Played a key role in maintaining laboratory safety standards by implementing safety procedures and providing training to staff, fostering a culture of safety and accountability
- Represented the laboratory services team at conferences and industry events, promoting our services to potential clients and fostering business growth through networking and relationship-building initiatives.
Bartender/Waitress
Mama's Brew Pub
11.2022 - 05.2023
- Successfully managed high customer volumes during peak hours, including special events, evenings, and weekends, consistently driving sales and customer satisfaction
- Demonstrated sales leadership by training new bartenders on effective drink preparation techniques, product promotion strategies, and garnish presentation, resulting in improved upselling and revenue generation
- Utilized extensive knowledge of beer, wine, and cocktails to provide personalized recommendations to customers, effectively upselling premium products and enhancing overall sales revenue.
Lead Bartender/Waitress
Sam Snead's Tavern and Oak Grill
07.2019 - 11.2022
- Demonstrated leadership and accountability as the Lead Bartender/Waitress by overseeing and ensuring adherence to all procedures for safe food preparation, assembly, and presentation, while effectively managing food and labor costs to maximize profitability
- Memorized over 50 menu items and weekly rotating specials, providing expert guidance and training to staff members to enhance their product knowledge and service proficiency, resulting in elevated customer satisfaction and increased sales
- Exhibited strong organizational skills and attention to detail by flawlessly executing opening and closing duties, including cash counting, equipment assembly, and building security procedures, ensuring smooth operational transitions, and maintaining a secure environment for staff and patrons.
Education
Bachelor of Science in Biology -
University of New Brunswick
Fredericton, New Brunswick12.2023
French Immersion Student (Grade 1 Entry) -
Leo Hayes High School
Fredericton, New Brunswick06.2019
Skills
- Self-Driven
- Strong Organizational Skills
- Proficient in Microsoft Office
- Bilingual
- Communication Skills
- Data Analysis
Leadership Experience
- Speakers Director, 09/2022, 02/2023, Atlantic Student Research Journal, Fredericton, NB, Organized and lead a student-driven research conference intended to facilitate knowledge translation on research topics and to serve as a liaison in developing the student-researcher network.
- Volunteer, 10/2019, 09/2020, Let's Talk Science, Fredericton, NB, Traveled to local schools to provide experience to elementary/middle school-aged children in STEM fields. Performed activities to further their knowledge and introduce opportunities in STEM.
- Assistant Coach, 04/2016, 08/2018, Fredericton District Soccer Association, Fredericton, NB, Assistant coach of both boys' and girls' soccer teams. Helped plan in-depth practices for groups of 14 to 30 children from ages 6-13. Communication with parents, referees, and regularly attend coaching development sessions.
References
Available upon request
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Client Service Coordinator
Dr. Andrea Hickey Medical Aesthetics
09.2024 - Current
Floor Supervisor
Dos Toros Taqueria
04.2024 - Current
Lead Laboratory Scientist
Thermtest Instruments, Inc.
05.2023 - 09.2024
Bartender/Waitress
Mama's Brew Pub
11.2022 - 05.2023
Lead Bartender/Waitress
Sam Snead's Tavern and Oak Grill
07.2019 - 11.2022
Bachelor of Science in Biology -
University of New Brunswick
French Immersion Student (Grade 1 Entry) -
Leo Hayes High School
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