Summary
Overview
Work History
Education
Skills
Languages
Reference
Certification
Timeline
Generic

Abigale Ward

Kingston,ON

Summary

Motivated and dependable server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Skilled in multitasking and time management, I excel in high-volume high paced dining environments, consistently prioritizing service and efficiency while simultaneously facilitating quick table turnover to boost volume and increase sales opportunities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Kosy Korner
05.2023 - Current
  • Comfortable with using Square and POS to place orders, manage bills, and handle more demanding tasks such as opening a closed bill.
  • Demonstrated strong multitasking skills by managing up to 10 table tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers and team members.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties while maintaining a clean and orderly area for customers during hours of operation. Bussed and reset tables to keep dining room and work areas clean. Very experienced at rolling cutlery.

Manager of Operations

SkiMazing Watersports
05.2022 - 09.2023
  • Managed the calendar, scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Handled the phone system and enthusiastically greeted up to 100 customers every day.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic and paper filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Customer Service Worker

Tim Hortons
05.2021 - 09.2022
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Restocked supplies and prepared during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

Bachelor of Science - Psychology

Queens University
Kingston, ON
04.2027

High School Diploma -

Lakefield College School
Lakefield, ON
06.2023

Skills

  • Strong Work Ethic
  • Exceptional Hospitality
  • French Language Proficiency
  • High-volume Dining
  • Multitasking
  • Time Management
  • Service Prioritization
  • Conducting Payments and Cash Handling
  • Food Delivery

Languages

French
Professional Working

Reference

Kerry Irvine; Manager of the Kosy Korner

Contact: 1-(705)-457-7079

Certification

  • Smart Serve Alcohol Certification

Timeline

Server

Kosy Korner
05.2023 - Current

Manager of Operations

SkiMazing Watersports
05.2022 - 09.2023

Customer Service Worker

Tim Hortons
05.2021 - 09.2022

Bachelor of Science - Psychology

Queens University

High School Diploma -

Lakefield College School

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Abigale Ward