Abigaille Ozrey
Los Angeles,CA
Summary
Dynamic professional with exceptional customer service skills honed at Starbucks and Morton's Steakhouse. Adept at managing high-pressure situations while maintaining a welcoming atmosphere. Proven ability in problem-solving and effective communication, complemented by expertise in OpenTable and cash handling. Committed to fostering loyalty and enhancing guest experiences through collaboration and adaptability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2023 - Current
- Promote a warm and welcoming atmosphere by greeting customers with a friendly demeanor, positive attitude, and a smile.
- Handle customer complaints with empathy and care, by following the LATTE model, to ensure satisfaction and foster loyalty.
- Maintain a clean and organized workspace and lobby for optimal productivity and safety.
- Contribute to a positive team environment through effective communication and collaboration with colleagues.
- Manage time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Restaurant Hostess
Morton's Steakhouse
08.2024 - 12.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times through OpenTable, ensuring efficient seating of guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Professional Actor
Self-employeed
07.2007 - Current
- Study scripts thoroughly to gain a deep understanding of character motivations, relationships, and story arcs.
- Manage scheduling, travel arrangements, and communication with agents to maximize professional opportunities while maintaining a healthy work-life balance.
- Collaborate with directors, producers, and fellow actors to develop compelling characters and storylines.
- Select credits include live theatre such as Apple TV's SDCCU "Severance" activation, films like Disney's "Captain Marvel", and broadcast television including "Jane the Virgin".
Education
Bachelor of Arts - Theatre Arts
University of Southern California
Los Angeles, CA05-2023
Theatre Conservatory
British American Drama Academy
London, UKSkills
- OpenTable
- Exceptional customer service
- Writing and Excellent Interpersonal Communication
- Adaptable and Flexible
- Quick Learner
- Improvisation and problem-solving
- Food and drink running
- Bussing
- Cash handling
Certification
ServSafe Food Handlers License
Timeline
Restaurant Hostess
Morton's Steakhouse
08.2024 - 12.2024
Barista
Starbucks
07.2023 - Current
Professional Actor
Self-employeed
07.2007 - Current
Bachelor of Arts - Theatre Arts
University of Southern California
Theatre Conservatory
British American Drama Academy