- I enjoy exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I participate in badminton and swimming, as recreational activities to maintain physical fitness
- Regularly practice mindfulness and meditation for overall wellness
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Learning new cooking techniques and expanding my culinary skills
Abigail Campbell Ehlert
Lethbridge,AB
Summary
Proven team player and adept communicator, enhanced member satisfaction and safety at Cor Van Raay YMCA Lethbridge. Leveraging strong work ethic and computer skills, efficiently resolved complaints and improved service quality, fostering trust and loyalty among members. Achievements include developing policies the membership team use daily, auditing the data base system to ensure easy and correct access to information for the team members. Creating a clean and organized area for the membership team to access important tools to enhance customer service and training new staff in there journey of becoming a a part of the membership team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Membership and Rentals Attendant
Cor Van Raay YMCA Lethbridge
12.2023 - Current
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for members through regular inspection and cleaning tasks.
- Provided excellent customer service to members by promptly responding to inquiries and requests.
- Responded to member requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting members with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved member complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Utilized strong interpersonal skills to establish rapport with members.
- Provided detailed reports on member feedback, driving continuous improvement in service quality.
Lifeguard Instructor
Cor Van Raay YMCA Lethbridge
05.2023 - 12.2023
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Improved swimmer safety by consistently enforcing pool rules and regulations.
- Evaluated equipment regularly, identifying necessary repairs or replacements promptly to maintain optimal safety conditions at all times.
- Contributed to a safer swimming environment by maintaining clean, organized, and hazard-free pool areas.
- Developed engaging lesson plans for various age groups to teach essential water safety skills effectively.
- Ensured timely incident reporting to management, contributing to improved risk assessments and mitigation strategies.
Education
High School Diploma -
Catholic Central High School
Lethbridge, AB05.2023
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Initiative and Self-Motivation
- Adaptability and Dependability
- Flexible Schedule
- Organized and Efficient
- Computer Skills
- Verbal and Written Communication
Certification
- CPR/AED Certified - Alberta Lifesaving Society
- Certified in O2 Administration - Alberta Lifesaving Society
- Lifesaving CPR Instructor/Examiner - Alberta Lifesaving Society
- National Lifeguard Water Park - Alberta Lifesaving Society
- Registered Athlete under Lifesaving Society since 2016
Interests
Timeline
Membership and Rentals Attendant
Cor Van Raay YMCA Lethbridge
12.2023 - Current
Lifeguard Instructor
Cor Van Raay YMCA Lethbridge
05.2023 - 12.2023
- CPR/AED Certified - Alberta Lifesaving Society
- Certified in O2 Administration - Alberta Lifesaving Society
- Lifesaving CPR Instructor/Examiner - Alberta Lifesaving Society
- National Lifeguard Water Park - Alberta Lifesaving Society
- Registered Athlete under Lifesaving Society since 2016
High School Diploma -
Catholic Central High School
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