Abigail Watson
Summary
Results-driven business professional with more than 8 years of expertise in customer support, account management, project management, and process optimization. Adept at managing client and employee relationships, analyzing data for actionable insights, and driving operational efficiency. Proven track record in CRM, ERP systems, and team collaboration to exceed business goals. Passionate about leveraging technology to streamline processes and enhance client satisfaction
Overview
7
7
years of professional experience
Work History
Customer Service Manager
TSC
09.2020 - Current
- Met and exceeded sales quotas by 15% over the annual contract period.
- Reduced customer complaints by 20% through proactive engagement and process improvements.
- Leveraged CRM (Salesforce) to improve account management efficiency by 30%.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Coordinated with product development team to address frequent customer issues.
Compliance Officer Partime
Armour Group Inc.
03.2022 - 08.2022
- Implemented compliance initiatives that reduced audit violations by 15% within six months.
- Collaborated with multiple departments to resolve high-risk compliance issues effectively.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Achieved significant improvements in compliance metrics by leading targeted internal review and action plan.
Account Specialist
ThyssenKrupp Materials
07.2019 - 04.2020
- Improved data management accuracy by 25%, leading to better sales forecasting and decision-making.
- Streamlined the accounts payable/receivable process, reducing invoice resolution times by 15%.
- Analyzed financial data and generated accurate, insightful reports for management.
- Managed procurement of materials needed for grading operations while adhering to budget constraints and quality specifications.
Supervisor
Evotech Industrial Coatings
11.2017 - 07.2019
- Supervised a cross-functional team, improving workflow efficiency by 10% through cross-training initiatives.
- Collaborated with sales and production departments to enhance communication, resulting in a 5% increase in on-time delivery.
- Trained new hires, reducing onboarding time by 20%.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Certification - Project Management
University of Colorado Boulder
01-2024
Bachelor of Science - General Business Studies
School of Business And Trade
(Non-accredited)10-2020
Diploma - Business Management
Alison University
04-2017
Skills
- CRM: Salesforce, ERP systems
- Data Management: Excel, PowerPoint, statistical analysis tools
- Warehousing and Inventory Management Systems
- Reporting: Data entry, quantitative & qualitative analysis
- Proficient in Analyzing Electrical Drawings
- Negotiation & Conflict Resolution
Key Technical Skills:
Core Competencies:
- Digital Transformation & Innovation
- Training and mentoring
- Time Management
- Networking Skills
- Communication
- Leadership
- Creativity
Languages
English
Native or Bilingual
French- Active Classes
Limited Working
Spanish
Professional Working
Timeline
Compliance Officer Partime
Armour Group Inc.
03.2022 - 08.2022
Customer Service Manager
TSC
09.2020 - Current
Account Specialist
ThyssenKrupp Materials
07.2019 - 04.2020
Supervisor
Evotech Industrial Coatings
11.2017 - 07.2019
Certification - Project Management
University of Colorado Boulder
Bachelor of Science - General Business Studies
School of Business And Trade
Diploma - Business Management
Alison University
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