Abigail Vanderhoek
Business Student
Pembroke,ON
Summary
I am a first-year Business student at Algonquin College, Pembroke, who aspires to support the community through active involvement. I come with a strong background in customer service and consider myself to be an innovative and dedicated worker. I am currently looking for a summer position where I can apply and enhance my knowledge/skillset in the business field.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Server
Boston Pizza
05.2023 - Current
- Responsible for accommodating guests in a friendly and timely manner.
- Provide guests with the proper information on specials, menu signatures and promotions.
- Appropriately suggest additional items to guests, increasing restaurant upsells.
- Always providing impeccable service to guests ensuring all their needs are met.
- Demonstrate a friendly, helpful attitude in serving customers.
- Succeed in a fast-paced, demanding environment.
- Employ strong communication skills to relate to customers.
Cashier Supervisor
Giant Tiger
05.2021 - 05.2023
- Trained new employees how to effectively provide customer service by following company guidelines and procedure.
- Promptly ensured all employees take their scheduled breaks, lunches and are aware of where they are needed and what tasks are expected to endure.
- Resolved any customer issues for frontline and other departments.
- Assisted in opening and closing store while following opening and closing procedures.
- Held responsibility for many duties such as key cutting, Canada post, Ontario Northland, and online store orders.
Cashier
Giant Tiger
07.2018 - 05.2021
- Greeted customers and assisted them with any questions or concerns.
- Operated checkout lane and retail equipment including barcode scanner, belt, cash register, etc.
- Performed all checkout procedures quickly and accurately each time, while also promoting store rewards program.
- Verified customers identification for use of lottery tickets and tobacco products.
- Ensured clean and hazard free environment for employees and customers.
Education
Diploma - Business
Algonquin College
Pembroke, ONSkills
Certification
Standard First Aid and CPR/AED Level C
Volunteer Experience
Pembroke Skating Club, Program Assistant,
Pembroke, ON, 10/2015 - Present.
- Assist with the set–up of circuits and stations.
- Assist or lead warm–ups, group activities, cool–downs, circuits, and rotations.
- Aid skaters who may have additional needs.
- Provide encouragement and general feedback to skaters.
Timeline
G Glass Drivers License
06-2026
Smart Serve
04-2026
Standard First Aid and CPR/AED Level C
09-2025
Server
Boston Pizza
05.2023 - Current
Specialist High Skills Major (Hospitality & Tourism), Bishop Smith Catholic High School
06-2021
Cashier Supervisor
Giant Tiger
05.2021 - 05.2023
Cashier
Giant Tiger
07.2018 - 05.2021
Diploma - Business
Algonquin College
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