Abigail Stineman
Wheatland
Summary
- Reliability and punctuality
- Professionalism and courtesy
- Data entry efficiency
- Transaction accuracy
- Internal controls compliance
- Hospitality and accommodation
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
- Task prioritization
- Computer literacy
Overview
6
6
years of professional experience
Work History
Cage Cashier
Thunder Valley Casino
10.2025 - Current
- Customer Service
- Triple AAA Four Diamond Experience
- Clear and concise communication
- Cashier Operations
- Cash handling | Personal Bank of $110,000
- Cashing checks
- Processing Credit Cards
- Balancing Individual banks and Accountability
- Safeguarding assets
- Adhering to Title 31 mandates
- Complying with State and Federal Gaming Regulations
- Maintaining Minimum Internal Controls (MICS)
- Maintaining System of Internal Controls (SICS)
Front Desk Agent/Server/Bartender
Hotel Centro Sonoma Wine Tapestries Collection by Hilton
03.2024 - 03.2025
- Front Desk-1 year experience:
- Greeted and checked in guests promptly
- Provided excellent customer service
- Handled guest reservations, cancellations, and modifications using property management systems (e.g., Canary and OnQ)
- Managed incoming calls and responded to guest inquiries and complaints with professionalism and empathy
- Processed credit, debit, and currency transactions, balanced cash drawers, and generated daily financial reports
- Collaborated with housekeeping and maintenance to ensure guest requests and room readiness
- Maintained accurate guest records and ensured compliance with privacy standards
- Promoted hotel services and local attractions to enhance the guest experience
- Resolved issues swiftly to ensure guest satisfaction to encourage repeat business
- Handled opening and closing procedures, including inventory checks and register reconciliation
Guest Service Host
HAP Alaska, Carnival Cruises
06.2022 - 08.2022
- Greeted guest as they arrived at their Anchorage hotel
- Guided guests through trip itineraries, including walking them through the details of their excursions, meal tickets, luggage tag system, and departure date and time.
- Worked the cruise desk where I answered questions regarding trip itineraries and the luggage system both in person and over the phone, helping around 250 guests per shift
- Helped guest decide which land excursion would best fit the wants of their vacations
- Scheduled land excursions from the company’s 10 different options at the Anchorage port
- Preformed around 10 Credit Card transactions of roughly $1,000 each per shift
- Experienced in radio protocol and etiquette
- Managed 15 coach-bus arrivals and departures at the hotel for drop off and pick up for guests and luggage during peak business hours
Lemonade Stand Cashier
Coyote Bend: Bishop’s Pumpkin Farm
09.2019 - 11.2019
- Lead cashier averaging around 15,000 transaction a shift
- Supervised other cashiers to ensure they were providing timely service
- Assisted in the making lemonade which was a unique to coyote bend
- Assisted in the maintenance of the shack and equipment
Education
Bachelor of Arts - English
Sonoma State University
Rohnert Park, CA12-2024
Skills
- Detail oriented professional with experience in Regulatory Compliance Gaming procedures Proven ability of excellent communication skills for customer service and team collaboration
- Seeking to join an organization that embodies core values of Integrity, Inclusion, Accountability, Diversity, Respect, and Collaborative Teamwork Eager leverage my professional and education skills to support California Lottery's mission
Timeline
Cage Cashier
Thunder Valley Casino
10.2025 - Current
Front Desk Agent/Server/Bartender
Hotel Centro Sonoma Wine Tapestries Collection by Hilton
03.2024 - 03.2025
Guest Service Host
HAP Alaska, Carnival Cruises
06.2022 - 08.2022
Lemonade Stand Cashier
Coyote Bend: Bishop’s Pumpkin Farm
09.2019 - 11.2019
Bachelor of Arts - English
Sonoma State University