Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Hi, I’m

Abigail Simms

Calgary,AB

Summary

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

10
years of professional experience

Work History

Please Don't Tell
Calgary, AB

VIP Bottle Server
02.2022 - Current

Job overview

  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted in seating guests and ensured guests were comfortable throughout their meal.
  • Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
  • Performed cashier duties such as taking orders, processing payments, and making change accurately.
  • Communicated effectively with other team members to ensure smooth operations of shifts.
  • Responded to customer inquiries promptly and courteously while providing excellent customer service.
  • Conducted regular inventory checks to ensure sufficient quantities of liquors were available at all times.
  • Responsible for maintaining the cleanliness of work areas before leaving each shift.

Freedom Tax Inc.
Red Deer, AB

Office Support Assistant
02.2021 - 07.2022

Job overview

  • Provided general administrative and clerical support including filing, photocopying, scanning and faxing documents.
  • Organized and maintained office files.
  • Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
  • Greeted visitors, ascertained nature of business and announced visitors to appropriate personnel.
  • Ordered supplies and maintained inventory of office equipment.
  • Assisted in the preparation of reports and presentations.
  • Prepared outgoing mail by drafting correspondence, securing parcels.
  • Handled confidential information in a professional manner.
  • Operated office equipment such as computers, printers, copiers and scanners.
  • Maintained positive working relationship with fellow staff and management.

4th Spot Kitchen & Bar
Calgary, AB

Bartender and Server
04.2018 - 06.2021

Job overview

  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Upsold customers from shelf to premium brands to help boost sales.

Mike's Casual Steak House
Grande Prairie, AB

Host/Export Coordinator
02.2014 - 11.2017

Job overview

  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Performed light administrative duties such as filing documents and taking messages.
  • Processed payments from customers using a POS system.
  • Managed incoming calls during busy shifts.
  • Checked identification for guests who appeared under age 21.
  • Assisted other departments when needed such as bussing tables or delivering food orders.

Education

St Johns First Aid
Grande Prairie, AB

Level 2 First Aid Technician from Standard First Aid Training
03-2022

St. Joseph Catholic High School
Grande Prairie, AB

High School Diploma
06-2018

DeVry Institute
Calgary, AB

Some College (No Degree) from Business Adminstration

Skills

  • Professional Appearance
  • Strong Work Ethic
  • Sales prowess
  • Problem-solving capabilities
  • Customer Service
  • Stress Tolerance
  • Menu presentation
  • First Aid Training

Accomplishments

  • Proud mother of a beautiful Girl named Aida. She gives me the drive everyday to be the best mother, team mate, student, human, I can be. I am determined to show her, her mom is a strong woman. And provide a comfortable life for her and I.

Affiliations

  • Experienced painter, I have been blessed to have sold my work to buyers and art dealers from across Canada. I find great joy in painting, as it has giving me an outlet to create, and a way of expressing myself.
  • Modelling and Online blog, podcast personality. Online social media personality, product development and content creator for numerous makeup brands and clothing companies.

Timeline

VIP Bottle Server

Please Don't Tell
02.2022 - Current

Office Support Assistant

Freedom Tax Inc.
02.2021 - 07.2022

Bartender and Server

4th Spot Kitchen & Bar
04.2018 - 06.2021

Host/Export Coordinator

Mike's Casual Steak House
02.2014 - 11.2017

St Johns First Aid

Level 2 First Aid Technician from Standard First Aid Training

St. Joseph Catholic High School

High School Diploma

DeVry Institute

Some College (No Degree) from Business Adminstration

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Abigail Simms